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CONTACT INFORMATION:
Patricia Donovan
Voice: 732.449.4468
Fax: 732.449.4463
E-mail: pdonovan@hin.com
Web site: www.hin.com
Maximizing the Nurse Advice Line To
Ensure Appropriate Healthcare Utilization
Organizations seeking to reduce avoidable healthcare utilization and spend can learn how to effectively staff and manage a nurse advice line that fosters appropriate use of healthcare resources during a January 6, 2011 webinar from the Healthcare Intelligence Network.
November 23, 2010
SEA GIRT, NJ, USA — Optima Health’s nurse advice line has evolved from a call center that supported a staff model HMO to a critical organizational tool to improve the efficiency of healthcare utilization — from reducing avoidable ER use to avoiding unnecessary rehospitalizations. Optima will share how it has staffed its nurse advice line, built relationships with local physicians and engaged the consumer during Maximizing the Nurse Advice Line To Ensure Appropriate Healthcare Utilization, a 45-minute webinar on January 6, 2011.
Find out more about launching a nurse advice line.
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Scheduled Speaker: Patricia Curtis, director of operations, clinical care services.
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Conference Focus: Effective staffing techniques for nurse advice lines; addressing patient risk and safety issues;
engaging the caller; building relationships with physicians to improve call effectiveness;
results from the program; and
future evolution of the OptimaHealth nurse advice line.
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Webinar Formats: 45-minute live webinar on January 6, 2011, including 15 minutes of live Q&A; "On-Demand" rebroadcast available January 8, 2011; 45-minute training DVD or CD-ROM with printed transcript available January 27, 2011. Participants may add a DVD or CD to their live session registration to share with colleagues. Learn more about launching a nurse advice line.
QUOTE ATTRIBUTABLE TO MELANIE MATTHEWS, HIN EXECUTIVE VP AND COO:
Click here for Melanie Matthews's profile.
"More than a third of healthcare organizations have launched nurse advice lines to reduce avoidable emergency room visits, according to our July 2010 survey on reducing avoidable ER use. It's also a key strategy in use by Kaiser Permanente and Wellpoint in their multi-pronged approach to directing patients to the most appropriate care venue."
Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.
About the Healthcare Intelligence Network — HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail info@hin.com, or visit http://www.hin.com.
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