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HIN Launches Survey on Improving  June 2, 2011 Sea Girt, NJ, USA — Are you offering valet parking to improve patient satisfaction ratings? That's just one of the questions the Healthcare Intelligence Network is asking healthcare companies in a new survey launched this month on Improving Patient Satisfaction and Experience. While luxury parking options may seem farfetched, patient satisfaction with the healthcare experience is right up there with the clinical and financial metrics influencing quality ratings and value-based reimbursement imposed by private and public payors, says the healthcare publisher. Complete the survey on patient experience and satisfaction. Patient satisfaction is increasingly a barometer to guage the success of internal efforts. According to a 2011 HIN Case Management e-survey, patient satisfaction is the key measure of program success for 76 percent of respondents — up from 65 percent in 2010. The publisher is particularly interested in the administration of satisfaction surveys and the application of survey data. The Centers for Medicare and Medicaid Services already posts patient satisfaction levels for hospitals on its Hospital Compare site and is expected to do the same for physicians in thenear future. The Healthcare Intelligence Network invites all healthcare organizations to take the survey by June 20 and describe their efforts to improve patients' and members' experience and satisfaction with their care. Responses will be kept strictly confidential, and a summary of survey responses will be e-mailed to respondents once it is complied. Complete the survey on patient experience and satisfaction. QUOTE ATTRIBUTABLE TO MELANIE MATTHEWS, HIN EXECUTIVE VP AND COO:
"This survey will capture and report on how existing programs are improving patient satisfaction, as well as actionable information on how to implement new programs. It will not only reveal who is primarily responsible for patient satisfaction and how organizations specifically use satisfaction surveys to acquire this information, but also the greatest challenges posed by this issue, how metrics have been impacted by efforts and more."
Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.
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