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Patricia Donovan
Voice: 732.449.4468
Fax: 732.449.4463
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New Market Data: Practice-Based Case Management Quadruples in 12 Months

The number of healthcare companies embedding or co-locating case managers in care sites continues to rise, according to new market research from the Healthcare Intelligence Network.

June 22, 2012

SEA GIRT, NJ, USA — Despite a number of challenges ranging from physician and practice buy-in to recruitment and retention, healthcare companies continued to embed or co-locate case managers in care sites this past year, according to new data compiled by the Healthcare Intelligence Network. Nearly 60 percent of respondents to our third annual Healthcare Case Management e-survey said they embedded case managers at the point of care in the last 12 months, so we took a closer look at the work locations, program components, and the greatest challenges and benefits of this case management strategy.

The primary care practice work site was the location most likely to be used for embedding case managers, according to responses provided by 153 healthcare organizations. Case management presence at these sites quadrupled, from 14 percent in 2011 to 58 percent this year.

The hospital remained a key location for embedded case managers in 2012, said 52 percent of respondents. They also cited the community (14.6 percent), the community clinic (12.5 percent), at-home care sites (10.4 percent) and long-term care facilities (2.1 percent) as places for co-locating case managers.

More results from the survey are available in Embedded Case Management in 2012: Putting a Face on Care Coordination, a complimentary downloadable HIN white paper.

Download this white paper on Embedded Case Manager Activity in 2012.


HIN's white paper, 2012 Trends in Embedded Case Management: Putting a Face on Care Coordination , summarizes January 2012 responses from 153 health plans, hospitals, physician practices and others. The data in this white paper is culled from the 51 percent of survey respondents who embed case managers at the point of care.

Other data highlights from the survey include the following:

  • Ensuring care continuity is considered the primary responsibility of embedded case managers, as reported by 93 percent of survey respondents.

  • Face-to-face interaction with patients, families and providers is a frequently cited benefit of embedding case managers.

  • Three-quarters of respondents prefer embedded case managers to be registered nurses, and 56 percent prefer that they have bachelor’s degrees.

  • Approximately 14 percent of 2012 survey respondents who co-locate case managers report program ROI levels of between 3:1 and 4:1.

  • Assessment by provider referrals is the top method of identifying individuals to work with an embedded case manager, say 70 percent of respondents.

Download this white paper on Embedded Case Management in 2012.


Click here for Melanie Matthews's profile.

"The trend of embedding case managers at the point of care continues to rise, and positively impact the healthcare industry. Not only are they driving healthcare costs down and ROI up, but their face-to-face interactions with patients, physicians and providers are improving patient satisfaction overall."

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

About the Healthcare Intelligence Network — HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail, or visit



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