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CONTACT INFORMATION:

Patricia Donovan
Voice: 732.449.4468
Fax: 732.449.4463
E-mail: pdonovan@hin.com
Web site: www.hin.com

New Market Research Documents the Changing Role of the Healthcare Case Manager: More Colocation, Coaching and Crisis Management

For example, the number of case managers working in hospital admissions offices doubled from 2010 to 2011. Additionally, the contemporary case manager conducts more home visits, manages more crises and participates more frequently in quality improvement activities in 2011 than in 2010. This year's survey also provided new metrics on case managers’ health coaching duties.

Care coordination and patient education continue to be the top healthcare case manager duties in 2011, closely followed by discharge planning. More results from the survey are available in 2011 Benchmarks in Healthcare Case Management, a complimentary downloadable HIN white paper.

Download this white paper on 2011 healthcare case management trends.

NEWS FACTS:

HIN’s white paper, 2011 Benchmarks in Healthcare Case Management, summarizes January 2011 responses from 201 health plans, hospitals, physician practices and others on:

• The numbers behind the increasing use of healthcare case managers;
  
  
• Primary work locations for case managers, including colocation trends;
  
  
• Education and experience of today's case manager;
  
  
• Program referral methods and the case manager's preferred communication tools;



• Key barometers of case management success;



• The primary diagnoses for which case management is deemed most and least effective;



And much more.

Download this white paper on 2011 healthcare case management trends.

QUOTE ATTRIBUTABLE TO MELANIE MATTHEWS, HIN EXECUTIVE VP AND COO:

Click here for Melanie Matthews's profile.

"In tandem with disease management efforts, the healthcare industry is implementing targeted case management interventions across the health continuum to reduce consumption of resources and shorten hospital stays. This frequently means positioning the case manager at the point of care, a practice that is on the upswing."

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

About the Healthcare Intelligence Network — HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail info@hin.com, or visit http://www.hin.com.

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