Chronic disease was the most common reason for high utilizers to visit the emergency room in 2014, according to the Healthcare Intelligence Network's third comprehensive survey on reducing avoidable ER visits. Click here to see which other conditions were among those most frequently presented in the emergency room.
Industry reforms, expanded coverage under insurance exchanges, Medicaid expansion, and shifting healthcare delivery models continue to influence emergency room utilization. In response, healthcare organizations employ a variety of strategies to reduce avoidable ER use.
2014 Healthcare Benchmarks: Reducing Avoidable ER Visits delivers actionable metrics from 125 healthcare organizations on their efforts to foster appropriate use of hospital emergency departments.
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Enhanced with more than 50 easy-to-follow graphs and tables, this third edition of comprehensive data points presents year-over-year trends and best practices for engaging ER and hospital staff, primary care physicians, community providers and patients in reducing avoidable ED utilization.
This report provides a wealth of data to identify organizational strengths, weaknesses and opportunities, including the following:
Prevalence of programs to promote appropriate ER use;
Top populations contributing to avoidable ER use;
- Presentation characteristics of ER 'high utilizers';
- Tactics to engage primary care physicians in appropriate ER use;
- Patient- and ER staff-level solutions to encourage appropriate ED utilization;
- Tools and technologies to monitor and reduce avoidable ER visits;
- ROI from programs to reduce avoidable ED utilization;
- Sector-specific results from survey respondents;
- The complete August 2014 Reducing Avoidable ER Visits survey tool;
- and much more.
New in the 2014 Edition:
- Impact of the Affordable Care Act's expanded coverage mandate for emergency visits;
Trends in ER utilization by individuals with chronic diseases;
Metrics on post-visit patient follow-up intervals;
Use of standardized scripts by ER staff;
The most successful tools, processes or workflows for reducing avoidable ER visits, in respondents' own words;
Ranking of tools improving overall emergency room efficiency;
Feedback on legal and compliance obstacles;
Opinion: anticipated impact on ER use of CMS's gradual easing of telemedicine restrictions;
- and more.
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