2010 Performance Benchmarks in Reducing Avoidable ER Visits

With concensus widespread that much of emergency room use is avoidable and preventable, healthcare organizations like Kaiser Foundation Health Plan of Colorado, WellPoint and many others are working to staunch the flow of avoidable ER use and point patients in the direction of appropriate care.

How prevalent are programs to reduce avoidable ER use, and what kind of results do they net? Which populations and conditions are responsible for most preventable ER visits, and what are the most effective strategies for redirecting these patients to more cost-effective and appropriate healthcare settings? How are organizations promoting these programs and educating patients about proper use healthcare services?

2010 Performance Benchmarks in Reducing Avoidable ER Visits provides actionable information from 90 healthcare organizations on their efforts to reduce inappropriate use of the ED. This 50-page resource documents trends and metrics from emergency departments across the country that are successfully managing ER utilization.

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This report provides expanded data on:

  • The percentage of respondents faced with avoidable ER use;
  • Percentage of respondents with programs in place to more efficiently manage ER use;
  • Top populations responsible for avoidable ER use;
  • High utilizers of ER services and the conditions most frequently presented by high utilizers;
  • 25 successful strategies healthcare organizations are using to reduce preventable ER use;
  • Reducing avoidable ER visits by patients recently discharged from the hospital;
  • The most effective staffing assignments to discourage inappropriate ER visits;
  • Program promotion and patient education ideas;
  • Ideas for engaging primary care providers in ER management efforts;
  • Sector-specific results from hospitals and health plans that responded to this survey;
  • The complete July 2010 Reducing Avoidable ER Visits survey tool;
  • and much more.

This exclusive report analyzes the responses of 90 healthcare organizations to HIN's July 2010 Industry Survey on Reducing Avoidable ER Visits, presenting the data in more than 30 easy-to-follow graphs and tables. Besides an analysis of overall responses, this report drills down to the health plan and hospital perspectives presented by survey respondents.

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Melanie Matthews
Executive Vice President
The Healthcare Intellligence Network

P.S. With increased industry focus on efficient use of the ER, the 2010 Performance Benchmarks in Reducing Avoidable ER Visits provides comprehensive performance benchmarks from initiatives have successfully reduced avoidable ER use.