Rolling Out the Red Carpet to Improve Patient Satisfaction

Valet parking, online booking, concierges, turn-down service, in-room Wifi, gourmet meals...the stuff of four star hotels, right? In this case, however, we're not talking about hospitality, we're talking healthcare, and about the lengths to which hospitals, physician practices and payors will go to enhance that elusive yet all-important metric known as the Patient Experience.

This new infographic from the Healthcare Intelligence Network (HIN) highlights some key trends in the healthcare industry to impress V.I.P.s Very Important Patients with its service and care delivery. Lest some of these efforts seem frivolous, it is helpful to remember two things: first, that high marks in this area drive reimbursement and bonus levels for providers. And secondly, patients and health plan members are first and foremost consumers, who won't hesitate to take their business elsewhere in the wake of an unsatisfactory experience.

Click here to view the full infographic

Rolling Out the Red Carpet to Improve Patient Satisfaction

We invite you to embed this infographic on your own Web site using the code that appears beneath it. Also, share it via your social media channels. A deeper dive into the latest trends to improve patient experiences and satisfaction is reflected in 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience.

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Other Infographics from HIN:

Hope you find it useful!

Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network

800 State Highway 71, Suite 2 | Sea Girt, NJ 08750 | 888-446-3530 |