Just teaching patients not to call their doctor at 4:30 on a Friday afternoon can reduce unnecessary emergency department (ED) utilization, a trend that is sapping the resources of EDs around the nation.
Non-Urgent Emergency Room Use
Teaching timely access to outpatient care is just one tactic covered in For Emergency Use Only: Curbing Unnecessary Emergency Room Use Through Education, Accountability and Physician Engagement, which is based on an audio conference sponsored by the Healthcare Intelligence Network (HIN). This special report provides a blueprint for health plans, hospitals and providers desiring to address and reduce unnecessary ED utilization in their populations.
In this 35-page report, Roberta Burgess, clinical case manager, Community Care Plan of Eastern Carolina, and Gerald Kiplinger, vice president and executive director of the Georgia Enhanced Care program for APS Healthcare, detail how to target and reduce unnecessary and inappropriate ED use.
To learn more about the strategies that Community Care Plan of Eastern Carolina and APS Healthcare are using to reduce inappropriate ER use, order your copy of For Emergency Use Only: Curbing Unnecessary Emergency Room Use Through Education, Accountability and Physician Engagement today for $107 at:
You'll get details on initiatives and interventions for decreasing non-urgent ED use, mining data to target high-utilization, high-cost individuals, implementing an ED case management program, communicating proper ED use to targeted populations and enlisting physicians' support in care redirection and appropriate ED use.
To view the full table of contents, please visit:
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