Healthcare Business Weekly Update, October 9, 2017
October 9, 2017  Vol. IX, No. 27
Sponsored by: Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan

Responding to feedback from patient experience surveys, UnityPoint Health moved from a siloed approach to improving the patient experience at each location to a system-wide strategy that provides a consistent, baseline experience while still permitting each institution the latitude to address its specific needs. During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a July 2017 webinar now available for rebroadcast, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how her organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process. Click here to order or obtain more information.

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  1. Low-Cost, High-Volume Services Consume Large Portion of Spending on Unneeded Healthcare: UCLA Study

  2. Cityblock Health to Open First 'Neighborhood Health Hub' for Underserved Urban Populations in NYC

  3. Community Care Connections for Dual Eligibles: Closing Social Gaps to Improve Health Outcomes

  4. Are ACOs More Willing to Take On Financial Risk? Leavitt Partners Survey

  5. Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results

  6. Empathy Interviewing Elicits Patient's 'Story,' Uncovers Social Determinants of Health

  7. Homelessness and Healthcare: Creating a Safety Net for Super Utilizers with Medical Bridge Housing

  8. 2017 Case Management Trends: More Care Team Integration; Face-to-Face Encounters Edge Out Telephonic

  9. Poorer Health Literacy Associated With Longer Hospital Stay after Surgery

  10. New Chart: Which Patient Populations Are Targeted by Your Case Managers?

  11. Infographic: The State of Patient Engagement

  12. 2016 Healthcare Benchmarks: Population Health Management

  13. Precision Medicine Coming to Your Medical Provider's Office

  14. HealthSounds Video: Tackling the Social, Economic and Environmental Factors That Shape Health

  15. Cigna Removes OxyContin from Group Commercial Drug Lists Effective January 1

  16. Stratifying High-Risk, High-Cost Patients: Benchmarks, Predictive Algorithms and Data Analytics

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© 2017 Healthcare Business Weekly Update by Healthcare Intelligence Network.

Editor: Patricia Donovan,;
Publisher: Melanie Matthews,

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