Healthcare Business Weekly Update, July 17, 2017
July 17, 2017  Vol. IX, No. 16
Sponsored by: Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan

Responding to feedback from patient experience surveys, UnityPoint Health moved from a siloed approach to improving the patient experience at each location to a system-wide strategy that provides a consistent, baseline experience while still permitting each institution the latitude to address its specific needs. During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a July 27, 2017 webinar, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, will share how her organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process. Click here to register or obtain more information.

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  1. Hospitals That Spend More on Inpatient Emergency Care Vs. SNFs Yield Better Outcomes: MIT Study

  2. The New 'High-Risk:' Non-Medicare Patients Account for Nearly Half of All Short-Term Readmissions, Finds BIDMC Study

  3. 4 Factors Challenging Value-Driven Transformation in Healthcare: Ernst & Young LLP Advisory Health Report

  4. In Montefiore Social Determinants of Health Screening, Patients' Needs Shape SDOH Workflow

  5. 2017 Healthcare Benchmarks: Chronic Care Management

  6. For Success in Accountable Care Models, Educate Providers on the Ground

  7. Does Provider Consolidation Lead to Higher Physician Prices? Medica Study

  8. Majority of Hospitals Wired for Telehealth, Remote Visits, Data Analytics: AHA Report

  9. Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results

  10. Medicaid Enrollees Rate Their Healthcare Experience: Harvard T.H. Chan Study

  11. Infographic: Specialty Pharmacy Growth Trend

  12. Leveraging Pharmacists to Reduce Cost and Improve Medication Adherence in High-Risk Populations

  13. New Chart: What Are the Top Measures of Home Visit Effectiveness?

  14. 9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations

  15. Accountable Care Organizations in 2017: ACO Adoption Doubles in 4 Years As Shared Savings Gain Favor

  16. Bundled Payments for Post-Acute Care: Profiting from Alternative Payments and Clinical Redesign

  17. Drop in QHP Health Plan Applications for Health Insurance Exchanges Means Less Choice for Consumers: CMS

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© 2017 Healthcare Business Weekly Update by Healthcare Intelligence Network.

Editor: Patricia Donovan,;
Publisher: Melanie Matthews,

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