Healthcare Business Weekly Update, July 3, 2017
July 3, 2017  Vol. IX, No. 14
Sponsored by: Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan

Responding to feedback from patient experience surveys, UnityPoint Health moved from a siloed approach to improving the patient experience at each location to a system-wide strategy that provides a consistent, baseline experience while still permitting each institution the latitude to address its specific needs. During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a July 27, 2017 webinar, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, will share how her organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process. Click here to register or obtain more information.

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  1. The Value of SNFs in the Acuity Cascade: How Hospitals Can Partner with Post-Acute Care

  2. Medtronic, Aetna Ink Outcomes-Based Agreement for Diabetes Patients

  3. Post-Acute Care Trends: Cross-Setting Collaborations to Align Clinical Standards and Provider Demands

  4. Can Safety Net Providers Adopt Medical Home Models and Improve Primary Care? RAND Study

  5. 2017 ACO Snapshot: As Adoption Swells, Social Determinants of Health High on Accountable Care Agenda

  6. 6 Things Millennials Want from Health Reform: Oliver Wyman Study

  7. Assessing Social Determinants of Health: Collecting and Responding to Data in the Primary Care Setting

  8. 2016 Healthcare Benchmarks: Data Analytics and Integration

  9. COPD Self-Care Appears to Improve with Social Support

  10. 3 Embedded Care Coordination Models to Manage Diverse High-Risk, High-Cost Patients Across the Continuum

  11. New Chart: What Are the Top Data Sources for Chronic Care Management Risk Stratification?

  12. Social Determinants of Health in 2017: Scarcity of Supportive Services Hampers SDOH Linkages

  13. Significant Racial Disparities Persist in Hospital Readmissions

  14. HHS Allots $195 Million to Expand Substance Abuse and Mental Health Services at Health Centers Nationwide

  15. Data Analytics Drive Medicare Annual Wellness Visits, Boost Beneficiary Attribution, Retention

  16. Infographic: Medicine, Millennials and Mobile

  17. HIN Case Study Membership: Digital Access to Innovation

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© 2017 Healthcare Business Weekly Update by Healthcare Intelligence Network.

Editor: Patricia Donovan,;
Publisher: Melanie Matthews,

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