Healthcare Business Weekly Update, June 4, 2018
June 4, 2018  Vol. X, No. 5
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Medicaid Member Engagement:
A Telephonic Care Coordination Relationship-Building Strategy

A Medicaid expansion program in Wisconsin is introducing many Medicaid beneficiaries reluctantly to managed care but with an early, effective introduction to its telephonic care coordinators, Independent Health Care Plan (iCare) is successfully engaging these new members. Over half of new iCare Medicaid members are reached within 15 days by telephonic care coordinators to begin to initiate a relationship and a majority of members have a health risk assessment (HRA) completed over the phone within the first 90 days. Through these completed HRAs and identification of high-risk members and resulting interventions, iCare has been able to reduce high emergency department (ED) use that was not appropriate.

During Medicaid Member Engagement: A Telephonic Care Coordination Relationship-Building Strategy, a 45-minute webinar on May 16th, now available for download, Lisa Holden, vice president of accountable care, iCare, shared how iCare has structured its care coordination team, including both telephonic and boots on the ground staff to find, engage and assess Medicaid members.

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  1. Study Finds Connecting Patients with Social Services to Address Social Determinants of Health Generates Double-Digit Reduction in Healthcare Spending

  2. Kaiser Permanente Researchers Develop New Models for Predicting Suicide Risk

  3. Assessing Social Determinants of Health: Screening Tools, Triage and Workflows to Link High-Risk Patients to Community Services

  4. Merit-based Incentive Payment System Program Exceeds Year 1 Participation Goal

  5. In Montefiore Social Determinants of Health Screening, Patientsí Needs Shape SDOH Workflow

  6. Massachusetts Employers Launch Initiative To Reduce Inappropriate Emergency Department Use

  7. MACRA Physician Quality Reporting: Positioning Your Practice for the MIPS Merit-Based Incentive Payment System

  8. New Chart: What Are the Leading Behavior Change Tools Used by Health Coaches?

  9. A Collaborative Blueprint for Reducing SNF Readmissions: Driving Results with Quality Reporting and Performance Metrics

  10. Pharmacists Help Reduce Hospital Readmissions at Einstein Philadelphia

  11. Leveraging Pharmacists to Reduce Cost and Improve Medication Adherence in High-Risk Populations

  12. Physicians Lack the Time and Tools to Manage Patients with Chronic Conditions

  13. Payoffs from Patient Care Plans and Goal-Setting in Chronic Care Management

  14. Half of Older Adults Don't Use Their Health Provider's Secure Patient Communication Site

  15. Chronic Care Management Trends: Telephonic Outreach Prevails Amidst Spike in CCM Activity, Reimbursement

  16. Medicare Chronic Care Management Billing: Evidence-Based Workflows to Maximize CCM Revenue

  17. Short, Intensive Workplace Wellness Intervention Provided Improvements in Employee Vitality and Purpose in Life

  18. Patients and Caregivers Value Caring, Continuity, and Accountability in Care Transitions

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© 2018 Healthcare Business Weekly Update by Healthcare Intelligence Network.
Publisher: Melanie Matthews, mmatthews@hin.com

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