Healthcare Business Weekly Update, May 7, 2018
May 7, 2018  Vol. X, No. 2
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Medicaid Member Engagement:
A Telephonic Care Coordination Relationship-Building Strategy

A Medicaid expansion program in Wisconsin is introducing many Medicaid beneficiaries reluctantly to managed care but with an early, effective introduction to its telephonic care coordinators, Independent Health Care Plan (iCare) is successfully engaging these new members. Over half of new iCare Medicaid members are reached within 15 days by telephonic care coordinators to begin to initiate a relationship and a majority of members have a health risk assessment (HRA) completed over the phone within the first 90 days. Through these completed HRAs and identification of high-risk members and resulting interventions, iCare has been able to reduce high emergency department (ED) use that was not appropriate.

During Medicaid Member Engagement: A Telephonic Care Coordination Relationship-Building Strategy, a 45-minute webinar on May 16th at 1:30 p.m. Eastern, Lisa Holden, vice president of accountable care, iCare, will share how iCare has structured its care coordination team, including both telephonic and boots on the ground staff to find, engage and assess Medicaid members.

Click here for more information or to register today and save.

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  1. ACOs Participating in MSSP Not Prepared to Assume Risk

  2. New State Health Care Scorecard Finds Surge in 'Deaths of Despair'; Premature Deaths Also on the Rise

  3. Improving Care and Service Delivery and Reducing Costs for Medicaid and CHIP Recipients

  4. Medicaid Next Generation ACO: Aligning with An All-Payer Model

  5. Population Health Tactics to Boost an ACO's Medicare Annual Wellness Visit Rates

  6. Mobile Diabetes Prevention Program Demonstrated Weight Loss Results Inline With the CDC's National Diabetes Prevention Program

  7. Remote Patient Monitoring at UPMC: Creating Early Warning Systems To Reduce Unplanned Healthcare Utilization

  8. New Chart: Leading Types of Organizations for Community Health Partnerships

  9. Innovative Community Health Partnerships: Clinical Alliances to Reduce Health Disparities in Underserved Populations

  10. Fitbit and Google Collaborate To Accelerate Innovation in Digital Health and Wearables

  11. Proactive Care Management in a Top-Performing ACO: Closing Quality and Care Gaps in High-Risk, High-Utilization Populations

  12. Research Puts Spotlight on the Impact of Loneliness in the U.S. and Potential Root Causes

  13. Social Determinants of Health: Scenarios to Encourage the Sharing of Sensitive Information

  14. Palliative Care Associated with Shorter Hospital Stays, Lower Costs

  15. Case Management Trends: More Care Team Integration; Face-to-Face CM Encounters Edge Out Telephonic

  16. Integrated Case Management: Elevating Quality and Clinical Metrics with Multidisciplinary Team-Based Care

  17. Hospital Staff Experience 'Sea Change' in Addressing Substance Use Disorder

  18. Health Plan Benefits for Telemedicine, Weight-Management and Stress-Reduction on the Increase

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© 2018 Healthcare Business Weekly Update by Healthcare Intelligence Network.
Publisher: Melanie Matthews,

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