Healthcare Intelligence Network Webinars

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Maximizing the Nurse Advice Line To Ensure Appropriate Healthcare Utilization

Thursday, January, 6, 2011 • 1:30-2:15 p.m. Eastern
Also Available in Training DVD, On-Demand, and CD-ROM Format.

Register today by contacting 888-446-3530 or by visiting:

From reducing avoidable emergency room visits to reducing re-hospitalizations, a nurse advice line can have big pay-offs in terms of appropriate healthcare utilization. To accomplish these goals, nurse advice lines need to be effectively staffed and need to build relationships with local physicians and engage the consumer.

During Maximizing the Nurse Advice Line To Ensure Appropriate Healthcare Utilization, a 45-minute webinar on January 6th, Patricia Curtis, director of operations, clinical care services, Optima Health, will share how Optimaís nurse advice line has evolved from a call center that supported a staff model HMO to a critical component of the organizationís effort to improve the efficiency of healthcare utilization.

You will learn:

  • Effective staffing techniques;
  • How to make the "build or buy" decision;
  • Addressing patient risk and safety issues;
  • Engaging the caller;
  • Building relationships with physicians to improve call effectiveness;
  • Results from program; and
  • How the OptimaHealth nurse advice line will evolve in the future.

Can't attend the Webinar on the scheduled date?
Order a CD recording, Training DVD, or the On-Demand Version of this event.

The CD, Training DVD and On-Demand version include all presentation handouts.

Don't miss this important event to learn how a nurse advice line can be a critical component of any organizationís initiative to promote appropriate healthcare utilization and reduce readmissions.

Register today by contacting 888-446-3530 or online at:


Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network