Medical Home Open House Series

Highlights from the Medical Home Open House Series

The Medical Home Open House webinar series sponsored by the Healthcare Intelligence Network is focused on improving continuity and quality of care for patients served by a patient-centered medical home, while providing financial returns for the providers and payors participating in the program.

The series, which began in June and continues with next week's program, Effective Case Management in the Medical Home, has covered the critical components of the medical home from contracting and reimbursement strategies to patient education and engagement to staffing and NCQA certification.

Here are some highlights from the series:

First, Barbara Wall, a healthcare consultant for several medical home pilots in the Northwest, says patient-centered care starts with a look at the appointment calendar. From the Medical Open House session “Patient Education and Engagement in the Medical Home,” Barbara describes how this daily look at the patient schedule can lead to a comprehensive patient education and outreach program.

Patient outreach is never more critical than when patients are moving from one care site to another, such as a discharge from hospital to home, or from hospital to a skilled nursing facility. These transitions often are fraught for medication errors and confusion, which is why Geisinger Health Plan care managers focus on medication adherence during care transitions. In the Medical Home Open House session “Constructing Care Transitions to Reduce Hospitalizations,” Geisinger’s Doreen Salek provides some details.

The medical home model was originally developed for children with special healthcare needs. The adult medical home also is designed so that an individual’s special needs — including chronic illness and behavioral health issues — get the special attention and care they require. During the Medical Home Open House session “Under One Roof: Integrating Behavioral Health and Primary Care,” healthcare consultant Liz Reardon describes this shift in focus.

To hear more from these presenters, listen to our Medical Home Open House Series Highlights Podcast at:
http://www.hin.com/podcasts/podcast.htm#97

If you've missed any of the sessions in the Medical Home Open House Series, you can still order the webinar CD or training DVD complete with reproducible slides. Order your copies today at:
http://store.hin.com/product.asp?itemid=3936.

Special Savings Opportunity: Order Five and Get One Free!

New Programs Added to the Medical Home Open House Series

  • Effective Case Management in the Medical Home on 11/11/09 at 1:30 Eastern.

    Presenters: Diane Littlewood, RN, Regional Manager of Case Management for Health Services, Geisinger Health Plan and Joann Sciandra, RN, Regional Manager of Case Management for Health Services, Geisinger Health Plan

    The role of the case manager in the healthcare system has been steadily increasing as the need to manage healthcare expenditures and utilization grows. Whether by phone, in the home, in the emergency room, in the physician's office or at the time of discharge, case managers are charged with helping patients gain access to needed medical, social, educational and other services for chronic conditions.

    During this 45-minute webinar, Diane Littlewood, RN, and Joann Sciandra, RN, both regional managers of case management for health services at Geisinger Health Plan, will examine the key components of an effective case management program — from the background of the case manager to their responsibilities and training. They will share strategies for training case managers, managing case loads, case management tools, techniques, principles and practices and case management stratification. Click Here to Register.

For more information on the Medical Home Open House Series, contact our customer service department at 888-446-3530.

About the Medical Home
Open House Series


The Medical Home "Open House" series of webinars has been touring the critical components in the medical home. If you've missed any of the sessions, you can still order the webinar CD or DVD. Don't miss out on the latest developments in the transition to the patient-centered medical home model. Sessions have been held on

  • Integrating behavioral health into the medical home;
  • Negotiating the medical home contract;
  • Accountable Care Organizations;
  • Patient engagement and education;
  • Geisinger's care transitions program;
  • GroupHealth's staffing models for the medical home; and
  • Bundled or episode-based payments.

Click here to order any of the sessions you missed.

Special Bonus — Order Five and Get One Free!