4 Foundational Behaviors Forge Framework for
UnityPoint Health Patient Experience Improvement Plan

To engage staff in its patient experience improvement action plan, UnityPoint Health defined four foundational behaviors expected of every team member (not just providers) across the organization.

In this podcast interview, Paige Moore, director of patient experience at UnityPoint Health, describes the rationale and rollout for the four behaviors, which are based on patient and visitor feedback and comments.


Length: 3:56 minutes

During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a July 2017 webinar now available for replay, Ms. Moore shares how the deployment of department-specific service action teams facilitated the switch from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

You can "attend" this program right in your office. It's so convenient! Invite your staff members to participate in the conference. We will send you a login to access the webinar or a DVD or CD-ROM of the conference proceedings once it's available for shipping.

Register for the on-demand rebroadcast today or order your training DVD or CD online today at:
http://store.hin.com/product.asp?itemid=5239

Here's what participants said about the program:

"Good information, details to implement in any organization."

"This webinar went the extra step of hardwiring the process for success and was helpful for us."

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