Identifying, Engaging and Breaking Down Patient Barriers To Reduce Avoidable ED Use
Press Release: Identifying, Engaging and Breaking Down
Patient Barriers To Reduce Avoidable ED Use

Wednesday, June 6, 2012
1:30-2:15 p.m. (Eastern)

Press Release
Contact: Melanie Matthews
888-446-3530 phone

Sea Girt NJ USA -- May 21, 2012: A community-based approach that identifies and breaks down barriers to using the emergency room as a usual source of care among targeted populations is helping UPMC Health Plan reduce emergency department visits.

During Identifying, Engaging and Breaking Down Patient Barriers To Reduce Avoidable ED Use, a 45-minute webinar on June 6th, Debra Smyers, senior director of program development at UPMC Health Plan, will share the inside details on the five-pronged approach UPMC developed to target avoidable ED visits.

You will learn the steps UPMC has taken, including:

  • Placing a care navigator in the emergency department as the first line of defense for reducing future avoidable ED visits;
  • Using real-time data from the ED to improve the process of patient outreach and engagement, while identifying barriers to appropriate healthcare utilization;
  • Addressing the unique needs of members with physical health and behavioral health concerns;
  • Sending community-based teams into the homes of patients who are difficult to engage to shore up the process; and
  • Using a pay-for-performance approach to reducing avoidable ED visits.

For more information or to register, please contact HIN at 888-446-3530 or visit:

Join us on June 6th as Ms. Smyers shares how these interventions were structured and the impact each of these initiatives has had on reducing avoidable ED visits.

Who Will Benefit?

Presidents/CEOs, CFOs, chief operating officers, vice presidents, medical directors, reimbursement executives, analysts, business development executives, consultants, directors, executive directors, financial/business managers, and strategic planning executives.

Submit Your Questions:

You are invited to submit your questions in advance of the program to ensure that your questions are answered. Please e-mail your questions to We will attempt to answer your questions during the conference. However, time constraints limit the number of questions that can be answered during the live Q&A so be sure to get your questions in early.

Team-Wide Training at Its Best (and most cost- and time-efficient).

Gather your team around the table on June 6th for one low single-participant price. You can "attend" this program right in your office and enjoy significant savings no travel time or hassle; no hotel expenses. Its so convenient! Invite your staff members to participate.


Your registration fee covers one webinar login and one telephone line from your site. Include as many individuals from your organization as you wish - there is no additional charge. Gather in a conference room and use a speakerphone.

Program Materials:

Program materials, the call access number and links for the presentation files will be provided before the program date via e-mail.

Can't make it on June 6th?

Order the audio CD and written materials, Training DVD or choose the On-Demand Option!

P.S. Please forward this news announcement to your colleagues who might find it useful.
Cancellation Policy: To receive a refund, notice is required at least seven business days prior to the webinar. With proper notice, fees are refunded minus a $40 service fee. No refunds are given for cancellations received with less than seven days notice. The Healthcare Intelligence Network reserves the right to cancel or reschedule an audio conference due to unforeseen circumstances.