Identifying, Engaging and Breaking Down Patient Barriers To Reduce Avoidable ED Use

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Identifying, Engaging and Breaking Down Patient Barriers To Reduce Avoidable ED Use

Wednesday, June 6th, 2012 • 1:30-2:15 p.m. Eastern
Also Available in Training DVD, On-Demand, and CD-ROM Format.

Register today by contacting 888-446-3530 or by visiting:
http://store.hin.com/product.asp?itemid=4399

A community-based approach that identifies and breaks down barriers to using the emergency room as a usual source of care among targeted populations is helping UPMC Health Plan reduce emergency department visits.

During Identifying, Engaging and Breaking Down Patient Barriers To Reduce Avoidable ED Use, a 45-minute webinar on June 6th, Debra Smyers, senior director of program development at UPMC Health Plan, will share the inside details on the five-pronged approach UPMC developed to target avoidable ED visits. You will learn the steps UPMC has taken, including: The Patient-Centered Medical Home: Lessons from a Statewide Rollout

  • Placing a care navigator in the emergency department as the first line of defense for reducing future avoidable ED visits;
  • Using real-time data from the ED to improve the process of patient outreach and engagement, while identifying barriers to appropriate healthcare utilization;
  • Addressing the unique needs of members with physical health and behavioral health concerns;
  • Sending community-based teams into the homes of patients who are difficult to engage to shore up the process; and
  • Using a pay-for-performance approach to reducing avoidable ED visits.

Can't attend the Webinar on the scheduled date?
Order a CD recording, Training DVD, or the On-Demand Version of this event.
http://store.hin.com/product.asp?itemid=4399

The CD, Training DVD and On-Demand version include all presentation handouts.

Join us on June 6th as Ms. Smyers shares UPMC Health Plan's approach to reducing avoidable emergency room use.

Register today by contacting 888-446-3530 or online at:
http://store.hin.com/product.asp?itemid=4399
and share this webinar with your colleagues on:

Sincerely,

Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network