Health coaching has experienced a paradigm shift in the healthcare continuum from disease-specific programs to a holistic approach to behavior change and health management. Improved health status that results from an effective health coaching program can also be an organization's ticket to significant healthcare savings.
To provide essential background on key health coaching considerations, the Healthcare Intelligence Network has assembled responses to popular FAQs in two comprehensive resources.
HIN's Health Coaching Playbook is a two-volume set on the practicalities of health coaching from 34 health coaching experts, from training to behavior change strategies to health coaching ROI. You'll get answers to questions on program design basics, hiring and training, tools and technologies, outcomes measurement and performance evaluation, resistant patients, coaching costs and ROI.
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Health Coaching Playbook Vol. I: All-Star Tips on Hiring, Training, Technology and ROI and Health Coaching Playbook Vol. II: All-Star Tips on Patient Engagement, Activation and Behavior Change deliver suggestions and tactics from veteran health coaches, clinicians, psychologists and researchers on practical advice that can help to reduce healthcare costs and prepare organizations for the next generation of health coaching.
A sampling of FAQs covered in the Health Coaching Playbook Vol. I-II include:
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- What processes must be in place before launching an on-site health coaching program?
- What is the ideal coach-to-client ratio?
- Which coach training or certification programs are most valuable?
- How can coaches be trained in positive psychology, stress management and motivational interviewing?
- What characteristics should a company look for when hiring a team of online coaches?
- How do generational and geographical differences impact the use of technology in health coaching?
- Can readiness to change be assessed via health IT?
- Which health behaviors and conditions are good targets for self-service coaching?
- What is the most important element of a telephonic coach’s performance, and how can it be measured?
- How do you evaluate health coach performance when they're interacting with participants online or via e-mail?
- What are the best ways to measure presenteeism and productivity and coaching's effect on these metrics?
- How do current trends in coaching impact health outcomes and healthcare costs?
- How do coaches charge for their services and how are they reimbursed?
- Which channels can you use for patient engagement?
- How can a coach effectively teach and affect outcomes in a short phone call?
- How can telephonic or online coaches create 'sacred space' in a virtual environment?
- How does patient activation differ from readiness to change?
- How can health coaches continuously engage their members so that they see the importance of health improvement over time?
- How do you handle a person who sets goals but never works toward them and has excuses for not achieving them?
- How soon should you follow up with a client who claims they don’t have a problem and resists the coaching process?
- What are some ways to engage hard-to-track populations?
- How effective are reminder e-mails as part of long-term behavior change activities, such as for medication adherence or smoking cessation?
- How can I use motivational interviewing to measure readiness to change?
- How can I integrate the Patient Activation Measure (TM) into a telephonic coaching environment?
- How do you coach people who might be severely depressed, anxious or experiencing serious mental illness?
- How do I make sure that coaches aren't acting as therapists?
- How can physicians learn about behavior change theories and incorporate health coaching into primary care?