HIN logo
From the editor

Dear Healthcare Intelligence Network Client,

HIN Managing Editor Patricia Donovan

I've spent a lot of time recently speaking with organizations about the challenges of medical home adoption. Read highlights from these conversations in the HIN blog. A common theme of these interviews is the huge opportunity presented by transitions in care to improve care delivery and reduce healthcare costs. These organizations use the patient-centered medical home to close these care gaps. Geisinger's embedded case managers help each Medicare patient through transitions in care. MetCare of Florida physicians have learned that transitional care is a focus that requires constant communication. Medical home pilots in the Northwest are stepping up training of medical assistants to improve patient outreach and education. The HealthQuilt health information exchange pilot in Texas provides a snapshot of care across all providers treating an individual patient.

Patients get this, too. In a featured story this week, HealthGrades identifies hospitals awarded its 2009/2010 Outstanding Patient Experience Award™ based on patient satisfaction rankings. The HealthGrades surveys also revealed that patients are least satisfied with how often hospital staff explained medications before administering them. Recognizing that medication misunderstandings frequently send patients back to the hospital, Geisinger's transitions in care program focuses heavily on medication reconciliation. "24 to 48 hours post-discharge, our case manager reaches out telephonically to the patient and conducts a fairly rigorous assessment focused on medication reconciliation. [The case managers] will determine which meds the patient was prescribed in the hospital, which meds were changed and which meds they should be on in outpatient care, Geisinger's Vice President of Medical Operations Janet Tomcavage recently told me.

Your colleague in the business of healthcare,
Patricia Donovan
Editor, Healthcare Business Weekly Update

Please send comments, questions and replies to pdonovan@hin.com.

Associate Editor:
Jessica Papay, jpapay@hin.com

Publisher:
Melanie Matthews, mmatthews@hin.com

>>Return to top

HIN podcasts: www.hin.com/podcasts/...
HIN blog: blog.hin.com
HIN videos: www.youtube.com/HealthSounds
New HIN products: store.hin.com

Contact HIN:
www.hin.com
(888) 446-3530
(732) 528-4468
Fax: (732) 292-3073
Email: info@hin.com

This week's featured download: Caregiver Education and Support Programs Provide Positive Impact

Caregiver Education and Support Programs Provide Positive Impact

Featured download










For advertising and sponsorship opportunities in the Healthcare Business Weekly Update, contact our Sales & Marketing Coordinator: Deirdre McGuinness, dmcguinness@hin.com

>>Return to top

June 8, 2009
Vol. XI, No. 21

Sponsored by:
Sixth Annual Healthcare Unbound Conference & Exhibition

Sixth Annual Healthcare Unbound Conference & Exhibition, June 22-23, 2009, Seattle, WA. Special Focus on Remote Monitoring, Home Telehealth & eHealth.

Register today online at:
http://www.tcbi.org/hu2009

This week's industry news:

  1. Medical Home Lesson 12: Coordinate PCMH Roles Between Practice and Health Plan Partners
  2. Model Medical Homes: Benchmarks and Case Studies in Patient-Centered Care
  3. HealthGrades Identifies Hospitals with Outstanding Patient Satisfaction
  4. Measuring Health Care: Using Quality Data for Operational, Financial and Clinical Improvement
  5. Featured Healthcare Business White Paper: Healthcare Consumerism — The New Wave of Healthcare
  6. National Report Shows Substantial Disparities in Levels of Substance Abuse, Mental Illness Experienced among States
  7. Health Coaching Playbook Vol. I: All-Star Tips on Hiring, Training, Technology and ROI
  8. Nursing Home Consumer, Workforce Satisfaction Reaches New Highs
  9. Simple Steps to a Patient Registry: Ticket to Care Coordination, Quality Reporting and Pay for Performance
  10. HHS and VA to Help Disabled Elderly and Veterans Remain Independent in the Community
  11. Discharge Planning Primer: Community Collaborations to Decrease Hospital Readmissions Risk
  12. Featured HealthSounds Podcast: Wiring the Medical Home — Healthcare IT to Power a Patient-Centered Model
Please pass this along to any of your colleagues or, better yet, have them sign up to receive their own copy and learn about our other news services.

Missed the last issue? Read it here.

Join our Community: Twitter Facebook LinkeIn


Take the monthly e-survey:
Healthcare Trends Mid-2009 — A Six-Month Adjustment

You'll be emailed a synopsis of the survey results.


This week's industry news

1.) Medical Home Lesson 12: Coordinate PCMH Roles Between Practice and Health Plan Partners

Barbara Wall, J.D., a consultant who advises healthcare organizations on development and implementation of patient-centered medical homes (PCMH), shares one of 15 lessons learned from her recent consulting roles with two separate medical home models used in pilots in the Northwest. It's a viewpoint enhanced by more than 10 years in health plan management.

Many health plans are looking at the medical home as a way to supplement some of the things that disease management (DM) programs are not doing or cannot do. The health plans that Ive worked with on these pilots are looking for ways to support the practice in information exchange. This works as long as the practice had identified the patients currently enrolled with each carrier and both parties consider privacy rules.

Get the full story.

>>Return to this week's industry news


2.) Model Medical Homes: Benchmarks and Case Studies in Patient-Centered Care

Model Medical Homes Model Medical Homes: Benchmarks and Case Studies in Patient-Centered Care is a landmark publication that documents the healthcare industry's adoption of the patient-centered medical home model of care. This exclusive 65-page report analyzes the responses of more than 220 healthcare organizations to HIN's 2009 Industry Survey on the Patient-Centered Medical Home Model and contains case studies on medical home adoption by Geisinger Health Plan, MetCare, Reardon Consulting, the HealthQuilt Quality Health Record and Hagen Wall Consulting.

Learn more about this resource.

>>Return to this week's industry news


3.) HealthGrades Identifies Hospitals with Outstanding Patient Satisfaction

HealthGrades recently identified hospitals receiving the 2009/2010 Outstanding Patient Experience Award™ and has posted the recipients on the HealthGrades Web site. These hospitals rank in the top 15 percent of all eligible hospitals in patient experience. The ratings are based on patient satisfaction survey results that hospitals provided as part of a federal initiative to provide consumers with more information about hospital performance.

Get the full story.

>>Return to this week's industry news


4.) Measuring Health Care: Using Quality Data for Operational, Financial and Clinical Improvement

Measuring Health Care This invaluable guide shows students and professionals how measurements and data can be used to balance quality services and financial viability and how measures can help to evaluate and improve organizational, clinical and financial processes. This guide explains the various performance measurement methods used in healthcare and shows their practical impact on clinical patient outcomes.

Learn more about this resource.

>>Return to this week's industry news


5.) Featured Healthcare Business White Paper: Healthcare Consumerism — The New Wave of Healthcare?

With the age of healthcare consumerism and its retail orientation upon us, consumers need the right information to make educated decisions about their healthcare. A HIN webinar on healthcare trends begged the question: Will consumerism in healthcare, also known as its retail orientation, succeed in transforming the industry in terms of quality and patient behaviors? HIN conducted a non-scientific online survey where more than 150 organizations including hospitals, physician organizations and health plans weighed in on the debate.

Download this complimentary white paper.

>>Return to this week's industry news


6.) National Report Shows Substantial Disparities in Levels of Substance Abuse, Mental Illness Experienced among States

A new report providing state-by-state analyses of substance abuse and mental illness patterns reveals that there are wide variations in the levels of problems like illicit drug use found among the states, but that every state suffers from these problems.

Get the full story.

>>Return to this week's industry news


7.) Health Coaching Playbook Vol. I: All-Star Tips on Hiring, Training, Technology and ROI

Health Coaching Playbook Vol. I In this special report, 12 health coaching strategists answer more than 50 questions related to recruiting a team of behavior change agents, equipping them with the tools and technology to foster behavior change and utilizing metrics and measurements to evaluate coach performance and program success. They draw upon their real-life coaching experiences to share practical advice that can help to reduce healthcare costs and prepare organizations for the next generation of health coaching.

Learn more about this resource.

>>Return to this week's industry news


8.) Nursing Home Consumer, Workforce Satisfaction Reaches New Highs

Nursing home consumer satisfaction has reached its highest level since 2005, while workforce satisfaction is at its highest level since 2006, according to a new report.

Get the full story.

>>Return to this week's industry news

9.) Simple Steps to a Patient Registry: Ticket to Care Coordination, Quality Reporting and Pay for Performance

Simple Steps to a Patient Registry In this 25-page report, physician practices, health plans and quality organizations describe how they use patient registries to improve care coordination and compliance with preventive care, respond to ever-expanding external demands for data and prepare for the eventual transformation to a medical home.

Learn more about this resource.

>>Return to this week's industry news


10.) HHS and VA to Help Disabled Elderly and Veterans Remain Independent in the Community

A landmark collaboration has been established to help the families of older Americans and veterans with disabilities of all ages care for their loved ones in the community. This partnership is making $10 million available to fund a nationwide home and community-based long-term-care support program to serve older Americans and veterans of all ages in 20 states.

Get the full story.

>>Return to this week's industry news


11.) Discharge Planning Primer: Community Collaborations to Decrease Hospital Readmissions Risk

Discharge Planning Primer Coordinated planning of a patient's care following a hospital or nursing home stay can greatly affect health outcomes, likelihood of readmission and/or ER visits, as well as cost to patients, providers and insurers. A discharge management plan that integrates community resources and programs can further ease the transition from hospital to home and improve continuity of care. Discharge Planning Primer: Community Collaborations to Decrease Hospital Readmissions Risk profiles two aptly named discharge management efforts that access and maximize partner resources for their populations.

Learn more about this resource.

>>Return to this week's industry news


12.) Featured HealthSounds Podcast: Wiring the Medical Home — Healthcare IT to Power a Patient-Centered Model

Ewa Matuszewski Health IT is extremely important in improving an organization's communication and prevention strategies, says Ewa Matuszewski, CEO of Medical Network One. In this podcast, Matuszewski also comments on how health IT supports the joint principles of the PCMH and describes how her health IT tool of choice can be a stepping stone to further implement IT within an organization.

Listen to this podcast.

>>Return to this week's industry news


Thank you for your readership! Please urge your colleagues to subscribe by forwarding this email or visiting http://www.hin.com/freenews2.html or by calling (888) 446 — 3530 or visiting the HIN Web site.

While we encourage you to forward this email to your colleagues, these articles may not be redistributed in any other publication, reproduced for publication in any form, distributed on an intranet or network or by e-mail distribution or distributed for commercial purposes without the expressed written permission of the Healthcare Intelligence Network.


Copyright 1997-2009 Healthcare Intelligence Network. All rights reserved.
Healthcare Intelligence Network
Gateway to Healthcare Business Information on the Internet
1913 Atlantic Ave., Suite 201, Manasquan, N.J. 08736