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From the editor

Dear Healthcare Intelligence Network Client,

HIN Managing Editor Patricia Donovan The government has discovered social media. Although I probably won't "friend" the CIA on Facebook, I do think the CDC's use of blogs, podcasts, Twitter, text messaging, e-healthcare cards and more to publicize developments in salmonella infections linked to certain peanut butter products is a wise one and a model for others in the healthcare space. If you haven't figured out how to put Web 2.0 to work for your organization, perhaps Phil Bauman's list of 140 suggested uses for Twitter in healthcare might trigger some ideas.

Another case for targeted information delivery that we're covering this week is the AHRQ's finding that hospital patients who receive adequate information before discharge are 30 percent less likely to show up in the ER or be readmitted to the hospital. Patient education is a small investment that can significantly reduce healthcare utilization, a finding backed up by more than 200 healthcare organizations in a recent survey on reducing hospital readmissions.

On a similar note, investing in incentive programs to reward participation in health and wellness programs can deliver clinical and financial returns. Take this month's e-survey on health and wellness incentives utilization and receive a free summary of the results next month.

Your colleague in the business of healthcare,
Patricia Donovan
Editor, Healthcare Business Weekly Update

Please send comments, questions and replies to pdonovan@hin.com.

Associate Editor:
Jessica Papay, jpapay@hin.com

Publisher:
Melanie Matthews, mmatthews@hin.com

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February 9, 2009
Vol. XI, No. 6

Sponsored by:
Patient Assignment into the Medical Home: Building a Collaborative Patient-Centric Approach

This week's industry news:

  1. Benchmarks for Coaching Interventions
  2. Health Coaching Benchmarks: Operations and Performance Data for Optimal Program ROI and Participant Health Status
  3. Inpatient Education Reduces Readmissions, ED Visits and Saves Money
  4. Discharge Planning Primer: Community Collaborations to Decrease Hospital Readmissions Risk
  5. Featured Healthcare Business White Paper: Moment of Force — Four New Ways to Favorably Leverage Healthcare Costs
  6. Bipolar Disorders Linked to Risk of Early Death from Natural Causes
  7. Major Depression and Bipolar Disorder — Evaluation and Management Guideline
  8. Insulin is Possible New Treatment for Alzheimer’s
  9. Case Studies from Diabetes Medical Home Pilots: Key Processes, Tools, Metrics and Outcomes
  10. Social Media Updates Consumers on Salmonella Outbreak
  11. The Business Case for Web 2.0 in Healthcare: Building Brands and Redefining the Patient Experience
  12. Featured HealthSounds Podcast: Financial Returns From the Medical Home
Please pass this along to any of your colleagues or, better yet, have them sign up to receive their own copy and learn about our other news services.

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This week's industry news

1.) Benchmarks for Coaching Interventions

The length of a single coaching contact and duration of the entire coaching intervention vary greatly according to the coaching delivery mode and the placement of the individual along the behavior change continuum.

According to Roger Reed, chief consumer engagement architect with Gordian Health Solutions, it usually takes more time per call in the early stages of the intervention, in what he calls the “preparing to change” stage.

Get the full story.

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2.) Health Coaching Benchmarks: Operations and Performance Data for Optimal Program ROI and Participant Health Status

Health Coaching Benchmarks Whether you're planning to launch a new health coaching program in the coming year or expanding an existing initiative, the key to success is access to reliable data to help you evaluate your program and compare performance and utilization data. This exclusive 35-page report analyzes the responses of more than 230 of your peer organizations to HIN's 2008 survey on health and wellness coaching, presenting the data in easy-to-follow graphs and tables. This industry snapshot is enhanced by recommendations and advice from 15 leading experts in health coaching on the most common coaching concerns — from coaching caseloads to call center staffing to coaching intervention frequency and duration.

Learn more about this resource.

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3.) Inpatient Education Reduces Readmissions, ED Visits and Saves Money

Patients who have a clear understanding of their after-hospital care instructions, including how to take their medicines and when to make follow-up appointments, are 30 percent less likely to be readmitted or to visit the ED than patients who lack this information, according to a new study funded by the AHRQ.

Get the full story.

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4.) Discharge Planning Primer: Community Collaborations to Decrease Hospital Readmissions Risk Care

Discharge Planning Primer In this 32-page special report, two industry experts describe the coordinated approaches central to their hospital discharge processes and the impact their programs have had on patients' outcomes and satisfaction, hospital readmission rates and healthcare costs.

Learn more about this resource.

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5.) Featured Healthcare Business White Paper: Moment of Force — Four New Ways to Favorably Leverage Healthcare Costs

By resting your financial lever on one of four new healthcare cost-saving fulcrums, you can reduce the burden of employee healthcare costs more easily and effectively than by brute force. In fact, the solution is less about muscle than it is about manipulating simple techniques to maximize employee health. Learn more about these cost-saving strategies in this white paper.

Download this complimentary white paper.

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6.) Bipolar Disorders Linked to Risk of Early Death from Natural Causes

Bipolar disorders appear to increase the risk of early death from a medical illness, according to a literature review study published in the journal Psychiatric Services. Evidence suggested that people with bipolar disorder have a higher mortality from natural causes compared to people in the general population of similar age and gender but without mental illness. The various studies indicated that the risk was from 35 percent to 200 percent higher.

Get the full story.

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7.) Major Depression and Bipolar Disorder — Evaluation and Management Guideline

Major Depression and Bipolar Disorder Major Depression and Bipolar Disorder — Evaluation and Management Guidline is 109 pages of clinical guidelines for the evaluation and management of these two common disorders with extensive references and resources.

Learn more about this resource.

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8.) Insulin is Possible New Treatment for Alzheimer’s

A Northwestern University-led research team reports that insulin, by shielding memory-forming synapses from harm, may slow or prevent the damage and memory loss caused by toxic proteins in Alzheimer’s disease. The findings, which provide additional new evidence that Alzheimer’s could be due to a novel third form of diabetes, was published by the Proceedings of the National Academy of Sciences (PNAS).

Get the full story.

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9.) Case Studies from Diabetes Medical Home Pilots: Key Processes, Tools, Metrics and Outcomes

Case Studies from Diabetes Medical Home Pilots Case Studies from Diabetes Medical Home Pilots: Key Processes, Tools, Metrics and Outcomes offers a detailed look at two physician-health plan partnerships in diabetes disease management — a care coordination pilot for New Jersey state employees with diabetes and a hands-on case manager-driven initiative for Medicaid beneficiaries with diabetes in North Carolina.

Learn more about this resource.

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10.) Social Media Updates Consumers on Salmonella Outbreak

The power of social media is being tapped by HHS, its Food and Drug Administration (FDA), and its Centers for Disease Control and Prevention (CDC) to spread important information about the recall of certain peanut butter and peanut-containing products that are associated with the recent Salmonella Typhimurium outbreaks.

Get the full story.

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11.) The Business Case for Web 2.0 in Healthcare: Building Brands and Redefining the Patient Experience

The Business Case for Web 2.0 in Healthcare In The Business Case for Web 2.0 in Healthcare: Building Brands and Redefining the Patient Experience, experts recount how strategic utilization of Web 2.0 tools is driving prospective patients to their Web sites and to their facilities in record numbers. Even recruiters are feeling the impact of these efforts.

Learn more about this resource.

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12.) Featured HealthSounds Podcast: Financial Returns From the Medical Home

Dr. Charles DeShazer There are so many benefits to implementing the medical home model, that they more than justify the initial investment needed, says Dr. Charles DeShazer, market medical officer at Humana. These benefits range from a decrease in fragmentation of care to an increase in quality care processes to even allowing physicians to manage their time more efficiently. DeShazer also discusses the importance of patient involvement, overcoming patient resistance and measuring the success of your medical home.

Listen to this podcast.

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