Dear Healthcare Intelligence Network Client,

This month we're asking healthcare organizations how "driven" they are about consumerism --- a.k.a retail orientation --- in healthcare. At a recent HIN audio conference on reducing non-emergent ER use, a major health plan described how they employed mystery shoppers to rate the consumer experience with its network of physicians. (There's more about this tactic in the HIN blog.) The health plan then shared the findings with its physicians, and together they crafted a plan to enhance primary care access.

Even if your organization isn't ready to go undercover, there's much C-suite executives can do to support members and employees trying to take control of their health and health coverage. In a HIN podcast, HealthFitness President and CEO Gregg Lehman suggests eight different ways that C-suite executives can drive health and wellness program success by creating a corporate culture of health.

Please share your consumerism success stories and wish lists with us this month by completing the survey or sending an email to editor@hin.com.

Your colleague in the business of healthcare,
Patricia Donovan
Editor, Healthcare Business Weekly Update

Please pass this along to any of your colleagues or, better yet, have them sign up to receive their own copy at http://www.hin.com/freenews2.html where you can also learn about our other news services.


Healthcare Business Weekly Update
Volume IX, No. 40
December 3, 2007

Sponsored by: Creating a Culture of Health by Engaging the C-Suite and Employees to Promote Better Health

Driven by healthcare cost increases that are eating into corporate profits, companies that embrace a culture of health across their organization not only improve the health of their employees and benefit from its related impact on productivity, but also improve corporate profitability and shareholder value. During this 90-minute webinar on December 4, 2007, an expert panel of speakers will describe the key steps in creating a culture of health that engages both the C-suite and employees.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3751


Table of Contents
  1. Tapping Community Connections to Deliver Disease Management to Hard-to-Reach Clients
  2. Delivering Disease Management to Medically Underserved Populations Plus 21 Strategies for Making and Keeping Contact with Hard-to-Reach Clients
  3. Wisconsin SCHIP Modifications Receive Approval
  4. Changing the U.S. Health Care System
  5. Featured Healthcare Blog Post: Wooing Physicians to Practice Concierge Medicine
  6. National Survey Examines How Medicaid Agencies Administer Mental Health Services
  7. Tracking Mental Health Outcomes
  8. Baby Boomers Ill-Informed About Long-Term Care Insurance
  9. Documentation and Reimbursement in Long-term Care
  10. New Quality Measures Assessing HIV/AIDS Care Unveiled for Public Comment
  11. CDC Infection Control Guidelines for Healthcare Facilities
  12. Survey of the Month: Healthcare Consumerism: Approaches to Empowering the Healthcare Consumer


1. Tapping Community Connections to Deliver Disease Management to Hard-to-Reach Clients

Caryn Jacobi, R.N., associate vice president of operations for Illinois, McKesson Health Solutions, shares one of her organization's successful strategies for connecting with the medically underserved population:

We use and capitalize all locations that might yield connection to the clients and the members that we serve. We are establishing relationships with shelters, food pantries, and soup kitchens and seeking out other community centers where clients may be connected to and looking for services.

To read this story in its entirety, go to:
http://www.hin.com/sw/Hindustry_MC120307.html



2. Delivering Disease Management to Medically Underserved Populations Plus 21 Strategies for Making and Keeping Contact with Hard-to-Reach Clients

Economic barriers, cultural and/or linguistic access barriers to primary medical care services and a growing number of un- and underinsured are swelling the ranks of the medically underserved. Against a backdrop of DM initiatives for the medically underserved in place at APS Healthcare, Vermont Health Access and Horizon NJ Health, this 50-page special report also offers 21 concrete strategies for the identification and engagement of elusive clients and patients.

For more information on, please visit:
http://store.hin.com/product.asp?itemid=3755



3. Wisconsin SCHIP Modifications Receive Approval

The state of Wisconsin recently received approval to make important changes to their State Children’s Health Insurance Program (SCHIP), BadgerCare. Congress is considering legislation that would reauthorize SCHIP nationally, and the Centers for Medicare & Medicaid Services (CMS) has urged Congress to focus on enrolling poor children first, to eliminate SCHIP funding for adults and to strengthen requirements to avoid displacing private insurance coverage with SCHIP. The Wisconsin proposal that was approved is in line with CMS’s suggestions for Congress.

To read this story in its entirety, go to:
http://www.hin.com/sw/hospital_HSmanagement120307.html



4. Changing the U.S. Health Care System

The third edition of Changing the U.S. Health Care System is a thoroughly revised and updated compendium of the most current thought on three key components of healthcare policy improving access, ensuring quality, and controlling costs. Written by a panel of healthcare policy experts, this third edition highlights the most recent research relevant to health policy and management issues. New chapters address topics such as the disparities in health and in healthcare, information systems, and performance in the area of nursing. Revisions to chapters from the previous edition emphasize the most recent developments in the field.

For more information on, please visit:
http://store.hin.com/product.asp?itemid=3567



TALK TO THE HIN COMMUNITY: Share your reaction to a story or a strategy that's working at your organization. Send an email to editor@hin.com or post a comment to the HIN blog at:
http://blog.hin.com/

5. Featured Healthcare Blog Post: Wooing Physicians to Practice Concierge Medicine

In an EverythingHealth post this week, Dr. Toni Brayer analyzes the growing trend of concierge medicine. The steady stream of invitations she receives sound more like time share pitches than professional recruitment, promising vacations, meals and museum visits for any physician...

To continue reading this blog post, please visit:
http://blog.hin.com/?p=200



6. National Survey Examines How Medicaid Agencies Administer Mental Health Services

According to a new national survey, state Medicaid agencies are taking varying approaches in the administration of mental health services. The Substance Abuse and Mental Health Services Administration's (SAMHSA) Center for Mental Health Services released a report providing an analysis of how Medicaid is exercising its responsibilities for mental health services. Currently, Medicaid is the primary payer of mental health services in the country.

To read this story in its entirety, go to:
http://www.hin.com/sw/behavioral_health120307.html



7. Tracking Mental Health Outcomes

Tracking Mental Health Outcomes is a complete, step-by-step guide to tracking and documenting treatment outcomes and provides guidance on choosing the best outcomes-tracking methods and instruments for your practice.

For more information on, please visit:
http://store.hin.com/product.asp?itemid=3624



8. Baby Boomers Ill-Informed About Long-Term Care Insurance

A new survey from America’s Health Insurance Plans (AHIP) shows that 25 percent of “Baby Boomers” have misconceptions about their health insurance covering long-term care expenses, and many have not thought about long-term care insurance. The data comes from ongoing survey and focus group research examining Baby Boomers’ awareness of long-term care insurance, conducted for AHIP by StrategyOne.

To read this story in its entirety, go to:
http://www.hin.com/sw/long_term_care120307.html


There are other free email newsletters available from HIN!

Health Management Career Center Update is a free bi-monthly email newsletter for healthcare management professionals seeking new career opportunities and healthcare organizations that are seeking to fill health management positions within their companies.

Healthcare Buyer's Connection is a bi-monthly email newsletter for buyers and sellers of healthcare products and services. It highlights news on trends in healthcare purchasing and marketing and recommends reading for keeping up-to-date on e-commerce.

To sign up for our free email newsletters, please visit
http://www.hin.com/freenews2.html



9. Documentation and Reimbursement in Long-term Care

Documentation and Reimbursement in Long-term Care goes beyond the basic steps to meet minimum federal requirements. It offers experience-based models for gathering the information facilities need to provide individualized healthcare to all their residents.

For more information, please visit:
http://store.hin.com/product.asp?itemid=2938



10. New Quality Measures Assessing HIV/AIDS Care Unveiled for Public Comment

New measures to examine and assess how well providers and health systems care for HIV/AIDS patients were proposed by National Committee for Quality Assurance (NCQA) in collaboration with the AMA-convened Physician Consortium for Performance Improvement® (PCPI), the Health Resources and Services Administration (HRSA), and Infectious Diseases Society of America/HIV Medicine Association. The measures were released for public comment in order to refine the measures. They will be considered for endorsement by the National Quality Forum and for use in the Centers for Medicare & Medicaid Services’ (CMS) Physician Quality Reporting Initiative.

For more information, please visit:
http://www.hin.com/sw/healthLaw_regulation120307.html



11. The CDC Infection Control Guidelines for Healthcare Facilities

The CDC Infection Control Guidelines for Healthcare Facilities is packed with resources invaluable to your infection control program. The OSHA Bloodborne Pathogens regulations have been included as a bonus. This product puts at your fingertips all the major resources used by ICPs on a daily basis.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3395



12. Survey of the Month: Healthcare Consumerism: Approaches to Empowering the Healthcare Consumer

During a recent webinar sponsored by the Healthcare Intelligence Network, a heated debate between our speakers arose centered on the topic of consumerism in healthcare. Panelists speaking for health plans, hospitals, physician groups and the wellness and health promotion industry debated whether consumerism or a retail orientation in healthcare will succeed in transforming the industry in terms of quality and patient behaviors. While the debate has yet to be decided, the marketplace is already moving forward with many initiatives supporting consumerism and retail aspects. During this month’s e-survey, we examine which aspects of consumerism are being implemented by your organization and the success of these initiatives.

To participate in this survey and receive its results, please visit:
http://www.surveymonkey.com/s.aspx?sm=4aVEfWj3yq1yiPjHO407Ag_3d_3d


Contact HIN:

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