Dear Healthcare Intelligence Network Client,

It's the eve of the presidential election, which traditionally creates an air of hope and optimism. That may be a stretch this year. Our 44th president will have his hands full. The sweeping job losses we're reading about today will give way to higher numbers of uninsured, which will place greater demand on understaffed, underfunded healthcare providers. Pained by personal wealth depletion, even the insured will meter healthcare dollars carefully to health plans, hospitals and physicians.

To court healthcare consumers and determine where monies can best be spent, the industry should heed a new study on patients' perceptions of hospital care in the U.S.— a viewpoint given short shrift until now. Researchers from Harvard School of Public Health assessed the performance of 2,429 hospitals across multiple domains of patients' experiences — including communication, quality of nursing services and pain management — comparing HCAHPS patient survey data from July 2006 to July 2007 with data from the Hospital Quality Alliance and the American Hospital Association.

Funded by The Commonwealth Association and the Robert Wood Johnson Foundation, the study found that across U.S. hospitals, there is a consistent positive relationship between patient-reported experiences and the quality of care, suggesting that patient-centered care and clinical excellence are not mutually exclusive.

For key findings of the study, visit the HIN blog.

Your colleague in the business of healthcare,
Patricia Donovan
Editor, Healthcare Business Weekly Update

Please pass this along to any of your colleagues or, better yet, have them sign up to receive their own copy at http://www.hin.com/freenews2.html where you can also learn about our other news services.


Healthcare Business Weekly Update
Volume X, No. 31
November 3, 2008

Sponsored by: Healthcare Trends and Forecasts in 2009

On the day after the presidential election, Healthcare Trends and Forecasts in 2009, a 90-minute webinar on November 5, 2008, will examine the impact of the election on healthcare, the trends that will continue to impact the healthcare industry in 2009, and how organizations can best prepare themselves for the changes that will come with the new administration.

For more information, please visit http://store.hin.com/product.asp?itemid=3843


Table of Contents
  1. Balancing Psychiatric Patient Flow with a Daily Conference Call
  2. Emergency Room Triage of the Mental Health Patient: Pilot Projects in ED Diversion
  3. 5 Million Lives Campaign Dramatically Improves Patient Care
  4. Medication Reconciliation Strategies to Reduce Hospital Adverse Drug Events
  5. Featured Healthcare Business White Paper: Encouraging Independence: Promoting Consumer-Driven Health Plans and Decision Support Tools in the Workplace
  6. Pilot Program Addresses Mental Health Issues in Pennsylvania’s Children
  7. Health Behavior and Health Education: Theory, Research and Practice, 3rd Edition
  8. Long-Term Care Key Issue for Baby Boomer Voters
  9. Healthcare Trends and Forecasts in 2009
  10. FDA Creates Drug Safety Web Page for Patients, Healthcare Professionals
  11. To Do No Harm: Ensuring Patient Safety in Health Care Organizations
  12. Featured Healthcare Podcast: Health and Wellness Coaching in 2009


1. Balancing Psychiatric Patient Flow with a Daily Conference Call

Julie Szempruch, associate vice president and chief nursing officer for the Midtown Mental Health Center At Wishard Health Services in Indiana, describes how a daily conference call helps to manage demand for Midtown's dedicated seven-bed psychiatric ER.

In February of 2007, we arranged a daily conference call that would allow people across the system to call in and coordinate care. We focused the call on all patients currently utilizing acute care services, to ensure that they were receiving the appropriate level of care. Facilitated by our medical director, the call was limited to 30 minutes and, utilizing a bed huddle concept, included approximately 23 of our programs across the city.

To read this story in its entirety, go to:
http://www.hin.com/sw/Hindustry_MC110308.html



2. Emergency Room Triage of the Mental Health Patient: Pilot Projects in ED Diversion

In this special report, one industry expert explains how the community mental health center's system-wide daily conference call helps to balance work and patient flow, encourages creative problem-solving and dramatically reduces staff time spent on diversion of psychiatric ER patients to other facilities. A second expert describes a pilot program placing a psychiatric nurse in the ED, along with the impact of the program on hospital admits, discharges and resource allocation, and ED staff satisfaction and morale.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3849



3. 5 Million Lives Campaign Dramatically Improves Patient Care

Many hospitals participating in the Institute for Healthcare Improvement’s (IHI) 5 Million Lives Campaign, a national effort to help U.S. hospitals dramatically reduce incidents of avoidable medical harm, have already dramatically improved the care patients receive, setting the stage for further progress.

To read this story in its entirety, go to:
http://www.hin.com/sw/hospital_HSmanagement110308.html



4. Medication Reconciliation Strategies to Reduce Hospital Adverse Drug Events

In this special report, two industry experts describe their hospital’s emphasis on quality and perfect care processes, as well as provide the inside details on the hospital’s medication management program, which has a goal of eliminating adverse drug events.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3765



Please Forward This Issue

If you haven’t already done so, please forward this issue to one or two of your business associates. Thanks so much.

To subscribe, please visit:
http://www.hin.com



5. Featured Healthcare Business White Paper: Encouraging Independence: Promoting Consumer-Driven Health Plans and Decision Support Tools in the Workplace

Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy. The problem is this: No matter how good a new service is, it won’t be successful if employees don’t use it. Luckily, a strategic communications program can encourage employee adoption of new services such as consumer-driven health plans and decision support tools at a cost that quickly pays for itself. Discover the elements of such a communication strategy in this white paper.

To download this complimentary white paper, please visit:
http://www.hin.com/library/registereip.html



6. Pilot Program Addresses Mental Health Issues in Pennsylvania’s Children

Pennsylvania’s youngest citizens are benefiting from improvements in the quality of social and emotional supports through an innovative pilot program that focuses on reducing the number of children removed from care due to behavior issues. The Early Childhood Mental Health Project helps provide supports for the teachers, parents and caregivers of children whose social and emotional development may not be progressing on par with their peers.

To read this story in its entirety, go to:
http://www.hin.com/sw/behavioral_health110308.html



7. Health Behavior and Health Education: Theory, Research and Practice, 3rd Edition

This thoroughly revised third edition provides a comprehensive and in-depth analysis of health behavior theories relevant to health education and includes the most current information on developments in theory, research and practice.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3290



8. Long-Term Care Key Issue for Baby Boomer Voters

Eighty-four percent of baby boomers say the presidential candidates' positions on long-term care issues and funding is an important factor in determining how they cast their vote in tomorrow’s election, according to a national survey of more than 800 registered voters ages 45 to 64 sponsored by Genworth Financial, Inc.

To read this story in its entirety, go to:
http://www.hin.com/sw/long_term_care110308.html


There are other free email newsletters available from HIN!

Healthcare Daily Data Bytes put at your fingertips each day a "Data Byte" from the healthcare industry — facts, figures, statistics and percentages on healthcare spending, costs, utilization and performance. You can also register for free access to Healthcare Daily Data Byte archives.

HealthSounds Podcasts delivers a free weekly audio interview with a healthcare innovator to your e-mailbox. Listen to thought leaders answer key questions about the most pressing issues and trends in healthcare — impact of retail clinics, implications of Web 2.0 for healthcare, medical home models and much more.

To sign up for our free email newsletters, please visit
http://www.hin.com/freenews2.html



9. Healthcare Trends and Forecasts in 2009

During Healthcare Trends and Forecasts in 2009, a 90-minute webinar on November 5, 2008, two healthcare industry experts will examine the trends that will continue to impact the healthcare industry in 2009 and how organizations can best prepare themselves for the changes that will come with the new administration.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3843



10. FDA Creates Drug Safety Web Page for Patients, Healthcare Professionals

Consumers and healthcare professionals can now go to a single page on the U.S. Food and Drug Administration's (FDA) Web site to find a wide variety of safety information about prescription drugs.

To read this story in its entirety, go to:
http://www.hin.com/sw/healthLaw_regulation110308.html



11. To Do No Harm: Ensuring Patient Safety in Health Care Organizations

With this important resource, healthcare leaders from the board room to the point-of-care can learn how to apply the science of safe and best practices from industry to healthcare by changing leadership practices, models of service delivery and methods of communication.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3225



12. Featured Healthcare Podcast: Health and Wellness Coaching in 2009

According to Roger Reed, executive vice president of market operations with Gordian Health Solutions, about two-thirds of the coaching population would prefer not to use the telephone as their preferred coaching modality. Consequently, a new generation of health coaches needs to be able to "serve it up to the individual any way they want it," using new methods and techniques, such as alternative medicine, coaching without a coach and other Health 2.0 developments. Reed also predicts how online personal health coaching methods will affect traditional coaching methods.

To listen to this podcast in its entirety, please visit:
http://www.hin.com/podcasts/podcast.htm#72


Contact HIN:

Editor: Patricia Donovan, pdonovan@hin.com;
Associate Editor: Jessica Papay, jpapay@hin.com;
Sales & Marketing Coordinator: Deirdre McGuinness, dmcguinness@hin.com;
Publisher: Melanie Matthews, mmatthews@hin.com

For more information on the products and services available through
the Healthcare Intelligence Network, contact us at (888) HIN-3530
(446-3530), (732) 528-HIN8, (528-4468), fax (732) 292-3073 or email
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