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From the editor

Dear Healthcare Intelligence Network Client,

HIN Content Editor Cheryl Miller

Almost 85 percent of healthcare executives are not satisfied with their patient satisfaction scores, according to our "Improving Patient Experience and Satisfaction" survey conducted in May 2011. But more than 80 percent of our respondents said they have programs in place to improve satisfaction levels. We surveyed 146 healthcare organizations, and identified areas for improvement, providing details on patient satisfaction surveys, estimating the impact of programs designed to improve patient satisfaction, among other areas. Get a survey results summary here.

Healthcare costs for U.S. employers have slowed from last year. According to the Thomson Reuters Healthcare Spending Index for Private Insurance, medical costs for people in employer-sponsored health plans decreased by nearly 3 percent from the previous year. Hospital costs showed the steepest growth, with physician costs reflecting a 3 percent year-over-year hike, and drug costs increasing by less than one percent. More in this issue.

By 2015 more than 500 million smartphone users worldwide will be using mobile health and medical applications, research studies show. So itís not surprising that the FDA is taking a closer look at some of these apps; specifically, those whose misuse could endanger its users. The FDA is currently seeking public input on its proposed approach.

It's not too late to complete this month's e-survey on patient registries. You'll receive a free executive summary of the survey results once they are compiled to learn key benchmarks and metrics for using registries to improve reimbursement and patient outcomes. You may complete the survey online. Thanks for participating!

Your colleague in the business of healthcare,
Cheryl Miller
Editor, Healthcare Business Weekly Update

Please send comments, questions and replies to cmiller@hin.com.

HIN Associate Editor Jessica Papay
Associate Editor:
Jessica Papay, jpapay@hin.com

Publisher:
Melanie Matthews, mmatthews@hin.com

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This week's featured download: 2010 Benchmarks in Managing Care Transitions Across Sites

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August 1, 2011
Vol. XIII, No. 28

Sponsored by:
Embedded Case Management in the Primary Care Practice: Program Design and Results

This week's industry news:

  1. New Market Research Documents Dissatisfaction with Patient Satisfaction Scores
  2. Physician Engagement
  3. Narcotics Contracts Useful in Managing ER High Utilizers
  4. 2011 Benchmarks in Reducing Avoidable Healthcare Utilization
  5. Healthcare Business White Paper: 2011 Benchmarks in Patient Satisfaction
  6. Healthcare Inflation Slows for U.S. Employers
  7. New Chart: Who Reviews HRA Results?
  8. Healthcare Trends & Forecasts in 2011
  9. FDA Proposes Health App Guidelines
  10. Benchmarks in Health & Wellness Incentives, 2011 Edition
  11. More Than 1 in 3 Americans Affected by HAIs
  12. Infection Prevention Manual for Long-Term Care
  13. HealthSounds Podcast: Physician-Owned ACOs
Please pass this along to any of your colleagues or, better yet, have them sign up to receive their own copy and learn about our other news services.

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Using Registries for Quality Improvement

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This week's industry news

1.) New Market Research Documents Dissatisfaction with Patient Satisfaction Scores

Can't get no patient satisfaction? You're not alone.

Although 81 percent of healthcare organizations have programs to improve satisfaction levels of patients and members, almost 85 percent are not satisfied with their patient satisfaction scores on the CMS Hospital Compare site.

Get the full story.

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2.) Physician Engagement: Creating Trust and Alignment Between Management and Physicians

Physician A critical factor in the success of top-performing healthcare organizations is the engagement of physicians. This webinar replay discusses how physician engagement is a key factor in achieving top levels of quality, adoption of information technology and the launch of new initiatives.

Learn more about this resource.

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3.) Narcotics Contracts Useful in Managing ER High Utilizers

About a third of unnecessary ER use is categorized as "avoidable," followed by visits from high utilizers, often referred to as 'frequent flyers,' who generate 29 percent of avoidable use, according to respondents to a 2010 survey on reducing avoidable emergency room visits.

Get the full story.

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4.) 2011 Benchmarks in Reducing Avoidable Healthcare Utilization: Data to Drive Down ER Visits and Readmissions

2011 Benchmarks in Reducing Avoidable Healthcare Utilization In this era of value-based reimbursement, this resource takes a comprehensive look at industry activity in the reduction of hospital readmissions and ER visits as a whole, then drills down to the health plan and hospital perspectives presented by survey respondents. The utilization reduction data documented in this benchmarks report are derived from two separate surveys conducted in 2010 by the Healthcare Intelligence Network, to which a total of 180 organizations responded.

Learn more about this resource.

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5.) Healthcare Business White Paper: 2011 Benchmarks in Patient Satisfaction — Still Room for Improvement

Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels. The Improving Patient Experience & Satisfaction e-survey conducted in May 2011 by the Healthcare Intelligence Network captured the strategies of 146 healthcare organizations working to improve patientsí and membersí experience and satisfaction with their care.

Download this complimentary white paper.

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6.) Healthcare Inflation Slows for U.S. Employers

The cost of medical care for people in employer-sponsored health plans rose at an annual rate of 3.8 percent in the first quarter of 2011, according to the Thomson Reuters Healthcare Spending Index for Private Insurance.

Get the full story.

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7.) New Chart: Who Reviews HRA Results?

Who Reviews HRA Results? Aggregate data from health risk assessments (HRAs) guide healthcare organizations in the development and delivery of health promotion and disease management interventions. We wanted to see who who reviews results following HRA completion.

Click here to view the chart.

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8.) Healthcare Trends & Forecasts in 2011: Performance Expectations for the Healthcare Industry

Healthcare Trends & Forecasts in 2011 Feeling the squeeze from softening service demands, growing competition, reimbursement cuts and increased regulatory oversight, the healthcare industry is ripe for financial relief. In this 35-page resource, two key thought leaders look ahead to healthcare reform 2.0 — implementation and rollout and craft a healthcare reform strategy checklist, putting the smart money on models of consolidation and clinical integration that will not only increase throughput and market share but also reduce unnecessary utilization and cost.

Learn more about this resource.

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9.) FDA Proposes Health App Guidelines

The FDA is seeking public input on proposed guidelines for certain mobile medical applications.

Get the full story.

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10.) Benchmarks in Health & Wellness Incentives, 2011 Edition: Data to Drive Health Promotion, Compliance and ROI

Benchmarks in Health & Wellness Incentives, 2011 Edition This essential guide provides actionable information from 156 healthcare organizations on the use of incentives to promote health behavior change. This essential resource has been compiled from an analysis of responses to HIN's third annual survey on the use of health and wellness incentives, administered in March 2011.

Learn more about this resource.

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11.) More Than 1 in 3 Americans Affected by HAIs

Over one third of Americans have, or know someone who has acquired an infection after being exposed to germs during a hospital stay.

Get the full story.

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12.) Infection Prevention Manual for Long-Term Care

 Infection Prevention Manual for Long-Term Care This manual is designed so the policies may be used as written or they may be easily adapted to a specific facility by using the disk that is provided with the manual. The content is written taking into consideration JCAHO standards, federal regulations, and current standards of practice for infection control. The manual includes a detailed table of contents and numbered tabs for ease in finding specific policies. The manual format includes: The Infection Control Program, Surveillance of Infections, Infection Control Education, and more.

Learn more about this resource.

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13.) HealthSounds Podcast: Physician-Owned ACOs — Overcoming the Legal and Regulatory Compliance Challenges

>Physician-Owned ACOs Physician organizations can position themselves to achieve cost savings through an independent accountable care organization (ACO), notes Jeffrey R. Ruggiero, Esq., a partner in the law firm of Arnold & Porter LLP, who is advising the Queens County Medical Society on the launch of one of New York State's largest physician ACOs. Ruggiero describes the advantages of a physician-run ACO as well as some of the regulatory, compliance and operational factors to consider prior to ACO launch.

Listen to this podcast.

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