Dear Healthcare Intelligence Network Client,

Blogs, Wikis, Podcasts. Facebook, Myspace, YouTube. If you have ever dabbled in the realm of Web 2.0 you may be familiar with some of these applications. While these tools and networks are only the tip of the Web 2.0 iceburg, this week's podcast gives recommendations to healthcare organizations just getting started with Web 2.0 technologies. And if you're ready to tackle video, don't miss our four-part series entitled "Vlogging 101: Web Videos on a Shoestring." While you're there, be sure to subscribe to the HIN blog and be the first to know when new updates are posted!

And a last-minute reminder to take HIN's latest e-survey on personal health records before Wednesday, April 30th, in order to receive a free executive summary of the compiled results.

Your colleague in the business of healthcare,
Laura M. Greene
Editor, Healthcare Business Weekly Update

Please pass this along to any of your colleagues or, better yet, have them sign up to receive their own copy at http://www.hin.com/freenews2.html where you can also learn about our other news services.


Healthcare Business Weekly Update
Volume X, No. 6
April 28, 2008

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During Driving Improvements in Health Coaching Outcomes Through Physician Collaboration and Coordination, a 90-minute webinar on May 15, 2008, three health coaching experts will provide the inside details on how to maximize the physician-patient relationship in health coaching programs to improve results.

For more information, please visit:http://store.hin.com/product.asp?itemid=3790


Table of Contents
  1. AHRQ Finds Modest Healthcare Quality Gains Outpaced by Spending
  2. From Quality to Excellence: Using Comparative Data to Improve Health Care Performance
  3. Strategies for Retail Clinic Success
  4. Retail Clinics 1.0: Selling the Care Model to Payors and Providers
  5. Featured Healthcare Podcast: Emerging Trends & Opportunities for Healthcare Organizations To Leverage Web 2.0
  6. NYC Health Department Announces Treatment Program for New Yorkers Still Struggling with the Events of 9/11
  7. Anxiety, Phobias and Panic Disorders Clinical Guidelines
  8. Critical Information Added to Nursing Home Compare Web Site
  9. Elderly Health Services Letter
  10. Rush Receives Grant for Pilots on Obesity and Patient Safety
  11. Medication Reconciliation Strategies to Reduce Hospital Adverse Drug Events
  12. Featured White Paper: Winning HSA Customers Online: Customer Experience Benchmarks And Best Practices


1. AHRQ Finds Modest Healthcare Quality Gains Outpaced By Spending

The quality of healthcare improved by an average 2.3 percent a year between 1994 and 2005, a rate that points to an overall slowing in quality gains, according to annual reports released by the Agency for Healthcare Research and Quality (AHRQ). The improvement rate, reported in AHRQ’s 2007 "National Healthcare Quality Report and National Healthcare Disparities Report," is lower than the 3.1 percent average annual improvement rate reported in the 2006 reports, which measured trends between 1994 and 2004.

To read this story in its entirety, go to:
http://www.hin.com/sw/Hindustry_MC042808.html



2. From Quality to Excellence: Using Comparative Data to Improve Health Care Performance

In this book you'll learn how to incorporate comparative measurement data into your organization's quality and patient safety improvement strategies.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3385



3. Strategies for Retail Clinic Success

Dr. Thomas Atkins, medical director for Sutter Express Care, drugstore-based medical clinics that are part of Sutter Health’s network of hospitals and doctors serving Northern California, discusses the relevant strategies that will lead to a successful retail clinic, including clinician recruitment and the location of the clinic.

To be as successful as possible with a retail clinic, it is important to be first to market. The usual hospital marketing approach doesn’t work and there are lots of reasons for that. There is also some evidence that in some areas, or for some conditions, patients will see someone in a retail clinic and then go see their doctor as well. That increases utilization and is disturbing to the health plans.

To read this story in its entirety, go to:
http://www.hin.com/sw/hospital_HSmanagement042808.html



4. Retail Clinics 1.0: Selling the Care Model to Payors and Providers

Retail Clinics 1.0: Selling the Care Model to Payors and Providers offers advice from the retail clinic trenches, where many health plans already reimburse for services dispensed at retail clinics and providers are partnering with or launching their own retail or "convenience" clinics.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3802



TALK TO THE HIN COMMUNITY: Share your reaction to a story or a strategy that's working at your organization. Send an email to editor@hin.com or post a comment to the HIN blog at:
http://blog.hin.com/

5. Featured Healthcare Podcast: Emerging Trends & Opportunities for Healthcare Organizations To Leverage Web 2.0

Page views, favorited, embedded...this is the lexicon of Susan Reid, internet marketing manager for UAB Health System of Alabama, which is experiencing so much success with its foray into Web 2.0 technologies that it has reallocated some of its former print communications budget for Internet marketing, video and interactive tools in 2008.

To listen to this podcast in its entirety, please visit:
http://www.hin.com/podcasts/podcast.htm#54



6. NYC Health Department Announces Treatment Program for New Yorkers Still Struggling with the Events of 9/11

The NYC Health Department announced a mental health benefit program for people still experiencing psychological distress or struggling with substance use as a result of the events of September 11, 2001. To ensure that all needs are met, the health department will reimburse out-of-pocket costs for mental health or substance-use treatment through a claims process similar to any insurance benefit.

To read this story in its entirety, go to:
http://www.hin.com/sw/behavioral_health042808.html



7. Anxiety, Phobias and Panic Disorders Clinical Guidelines

This is an 83-page report for the evaluation and management of common anxiety disorders and panic disorder. Plus, separate guidelines for Post-traumatic stress disorder (PTSD) and Obsessive-compulsive disorder (OCD).

For more information, please visit:
http://store.hin.com/product.asp?itemid=3065



8. Critical Information Added to Nursing Home Compare Web Site

Medicaid beneficiaries and families searching for top quality long-term care services can find critical information at the Centers for Medicare & Medicaid Services’ (CMS) Web site “Nursing Home Compare.” The Compare Web site will list whether a nursing home is or has been on CMS’ special focus facility (SFF) list. The SFF initiative gives scrutiny to nursing homes that have a history of poor performance or repeated violations of state and federal health and safety rules.

To read this story in its entirety, go to:
http://www.hin.com/sw/long_term_care042808.html


There are other free email newsletters available from HIN!

Healthcare Daily Data Bytes put at your fingertips each day a "Data Byte" from the healthcare industry — facts, figures, statistics and percentages on healthcare spending, costs, utilization and performance. You can also register for free access to Healthcare Daily Data Byte archives.

HealthSounds Podcasts delivers a free weekly audio interview with a healthcare innovator to your e-mailbox. Listen to thought leaders answer key questions about the most pressing issues and trends in healthcare — impact of retail clinics, implications of Web 2.0 for healthcare, medical home models and much more.

To sign up for our free email newsletters, please visit
http://www.hin.com/freenews2.html


9. Elderly Health Services Letter

Elderly Health Services Letter stays on top of the most current challenges facing senior services professionals, including financing and funding senior services, marketing, positioning senior services for managed care, getting administrative support, forging partnerships to participate in the continuum of care, developing new programs and services, advancing health promotion and wellness initiatives and measuring outcomes and performance.

For more information, please visit:
http://store.hin.com/product.asp?itemid=2618



10. Rush Receives Grant for Pilots on Obesity and Patient Safety

The Otho S.A. Sprauge Memorial Institute awarded Rush University Medical Center two grants totaling $354,633 for pilot research programs on childhood obesity and patient safety. Rush received a $230,000 grant to support an 18-month pilot test program called "A Combined Biomedical and Psychological Approach to Weight Management."

To read this story in its entirety, go to:
http://www.hin.com/sw/healthLaw_regulation042808.html



11. Medication Reconciliation Strategies to Reduce Hospital Adverse Drug Events

This special report provides the inside details on how one medical center developed their medication management program, which has a goal of eliminating adverse drug events.

For more information, please visit:
http://store.hin.com/product.asp?itemid=3765



12. Featured White Paper: Winning HSA Customers Online: Customer Experience Benchmarks And Best Practices

According to a recent Wall Street Journal article, only 19 percent of employees who were able to choose their healthcare plan chose a consumer-directed plan. Those already enrolled in such a plan often report low satisfaction and confusion about how the plan works. Companies offering these plans can do a better job at communicating what HSAs and HDHPs are, how they work, and why the consumer should be enrolled in one. The Web offers the potential for companies to provide this information and get consumers started easily and quickly.

To download this complimentary white paper, please visit:
http://www.hin.com/library/registerwhs.html


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