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From the editor

Dear Healthcare Intelligence Network Client,

HIN Content Editor Cheryl Miller

The movement to improve patient satisfaction continues, with a new ACCO, a not so new solution for newly discharged emergency patients, and a continued investment in employees’ health and wellness.

The Rhode Island-based Lifespan and UnitedHealthcare have launched an Accountable Coordinated Care Organization (ACCO); it will include Lifespan’s acute care hospitals and physicians who will provide coordinated care to about 21,000 people in Rhode Island who are enrolled in UnitedHealthcare’s employer-sponsored benefit plans. Designed to enable across the board communication among physicians to improve care and satisfaction, its emphasis will be on outcome-based, rather than volume-based payments.

And a simple phone call post-discharge could keep rising readmissions rates at bay. A patient satisfaction survey from Kaiser Permanente Medical Center of more than 1000 patients newly discharged from the ER found that those who received a follow-up email or phone from their emergency physician were nearly 90 percent satisfied with their hospital stay; as opposed to an 80 percent satisfaction rating from those who did not hear from their emergency physicians after they left the hospital. The implications for high satisfaction scores are wide ranging; they can lead to better patient compliance, improved discharge plans, smoother care transitions and higher staff morale, researchers note.

In news guaranteed to satisfy patients invested in their own well being, corporate employers are spending nearly double on health incentives than they spent in 2009, according to a new employer survey conducted by Fidelity Investments® and the National Business Group on Health (NBGH).

Employers plan to spend an average of $521 per employee this year, an increase of 13 percent from the average of $460 reported for 2011, and double what they spent on employees in 2009, or $260 per person. Employees who participate in these programs can expect to see popular incentives such as reduced health premiums, gym memberships, and cash or gift cards. And a majority of employees may also be able to extend the incentive to their families: more than half of survey respondents said they will expand their wellness-based incentives to their employees’ dependents, and almost half (49 percent) plan to include spouses/dependents in communications about wellness programs.

And in other news, patient satisfaction could be one of the long range goals of a recent survey analyzing how our key healthcare leaders approach the industry.

According to a survey from Kaiser Permanente’s Institute for Health Policy, physicians, health reporters and policymakers differ significantly in the way they talk about health issues that impact Americans. Overall, physicians prioritize health education, while members of the media are more focused on the business of health, and members of Congress more in step with the legislative, judicial, and administrative policies of health.

If Americans are to be properly educated, however, these three groups need to better aligned in their public conversations.

Your colleague in the business of healthcare,
Cheryl Miller
Editor, Healthcare Business Weekly Update

Please send comments, questions and replies to cmiller@hin.com.

HIN Associate Editor Jessica Fornarotto
Associate Editor:
Jessica Fornarotto, jfornarotto@hin.com

Publisher:
Melanie Matthews, mmatthews@hin.com

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March 4, 2013
Vol. XV, No. 8

Sponsored by:
Moving Forward with Payment Bundling


This week's industry news:

  1. Physicians, Media and Policymakers Differ Significantly in Attitudes Towards Health: Study
  2. Healthcare Trends & Forecasts in 2013
  3. Spending on Wellness Incentives Has Doubled in Last Four Years
  4. 2012 Healthcare Benchmarks: Health & Wellness Incentives
  5. Healthcare Business White Paper: Population Health Management in 2012
  6. Lifespan Launches Accountable Coordinated Care Organization with UnitedHealthcare
  7. New Chart: Top 5 Embedded Case Manager-Patient Interactions
  8. Population Health Management Tools for ACOs
  9. Follow-Up Phone Calls, E-mails Improve Patient Satisfaction with ED Experience
  10. 2012 Healthcare Benchmarks: Reducing Avoidable ER Visits
  11. 7 Steps Towards Improved Patient Engagement
  12. Telephonic Case Management Protocols to Engage Vulnerable Populations
  13. Infographic: Acute/Chronic Healthcare Costs for Payors
  14. Healthcare Performance Benchmarks: Diabetes Management
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This week's industry news

1.) Physicians, Media and Policymakers Differ Significantly in Attitudes Towards Health: Study

Physicians, health reporters and policymakers need to be better aligned around key health issues impacting Americans, according to the results of an analysis from Kaiser Permanente’s Institute for Health Policy.

Get the full story.

>>Return to this week's industry news


2.) Healthcare Trends & Forecasts in 2013: Performance Expectations for the Healthcare Industry

Healthcare Trends & Forecasts in 2013 This resource presents HIN’s ninth annual industry forecast, with sector-specific guidance for the next 12 months from three key thought leaders: Steven T. Valentine, president of The Camden Group, and Hank Osowski and Dennis Eder, managing directors of Strategic Health Group.


Learn more about this resource.

>>Return to this week's industry news


3.) Spending on Wellness Incentives Has Doubled in Last Four Years

Corporate employers are spending nearly double on wellness-based incentives for employees than what they spent in 2009, according to a new employer survey conducted by Fidelity Investments® and the National Business Group on Health (NBGH).

Get the full story.

>>Return to this week's industry news


4.) 2012 Healthcare Benchmarks: Health & Wellness Incentives

2012 Healthcare Benchmarks: Health & Wellness Incentives This resource provides actionable information from 136 healthcare organizations on the use of incentives to promote health behavior change. It is designed to meet business and planning needs of health plans, employers, human resource executives, managed care organizations, hospitals and others by providing critical benchmarks in incentives use and impact.

Learn more about this resource.

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5.) Healthcare Business White Paper: Population Health Management in 2012 — Case Managers, Health Coaches Support Shifting Focus

Population Health Management in 2012 New market research from the Healthcare Intelligence Network has determined that the key to population health management (PHM) is the focus on the whole population, with 83 percent of respondents to HIN's Population Health Management Survey citing the use of a population approach versus disease management (75 percent). Download this HINtelligence report to learn more about PHM and the programs being offered by 102 healthcare companies, including who's part of the PHM team, program components and delivery, and more.

Download this complimentary white paper.

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6.) Lifespan Launches Accountable Coordinated Care Organization with UnitedHealthcare

Lifespan and UnitedHealthcare have launched an Accountable Coordinated Care Organization (ACCO) that includes Lifespan’s acute care hospitals and physicians who will provide coordinated care to about 21,000 people in Rhode Island who are enrolled in UnitedHealthcare’s employer-sponsored benefit plans.

Get the full story.

>>Return to this week's industry news


7.) New Chart: Top 5 Embedded Case Manager-Patient Interactions

New Chart: Top 5 Embedded Case Manager-Patient Interactions Despite challenges ranging from physician and practice buy-in to recruitment and retention, the number of healthcare companies embedding or co-locating case managers in care sites continues to rise. We wanted to see how embedded case managers interact with their patients and members.

Click here to view the chart.

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8.) Population Health Management Tools for ACOs: Technologies and Tactics to Support Accountable Care

Population Health Management Tools for ACOs This resource examines the building blocks of population health management that drive improvements in healthcare quality and efficiency in ACOs — while positioning healthcare organizations for core measure improvement and increased reimbursement.


Learn more about this resource.

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9.) Follow-Up Phone Calls, E-mails Improve Patient Satisfaction with ED Experience

Call me, maybe? That could be the new refrain from recently discharged ED patients to their emergency physicians, says a new survey published in the Annals of Emergency Medicine.

Get the full story.

>>Return to this week's industry news

10.) 2012 Healthcare Benchmarks: Reducing Avoidable ER Visits

2012 Healthcare Benchmarks: Reducing Avoidable ER Visits This resource analyzes the responses of 134 healthcare organizations to HIN’s October 2011 Industry Survey on Reducing Avoidable ER Visits, presenting the data in more than 40 easy-to-follow graphs and tables. Besides an analysis of overall responses, this report drills down to health plan and physician perspectives from survey respondents.

Learn more about this resource.

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11.) 7 Steps Towards Improved Patient Engagement

Engaging members is always a challenge, but particularly so for the case manager, whose interactions are often restricted to the telephone, especially in rural areas or when decentralization of members doesn’t justify face-to face-interactions, says Jay Hale, director of quality improvement and clinical operations at Carolina Behavioral Health Alliance (CBHA).

Get the full story.

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12.) Telephonic Case Management Protocols to Engage Vulnerable Populations

Telephonic Case Management Protocols to Engage Vulnerable Populations This resource examines the case management protocol developed by Carolina Behavioral Health Alliance, including the use of scripts and surveys to assess patients’ engagement in the treatment process and to identify patients at-risk.


Learn more about this resource.

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13.) Infographic: Acute/Chronic Healthcare Costs for Payors

Nearly half of the U.S. population has a chronic condition, which costs the U.S. $234 billion in lost productivity and $425 billion in total healthcare spending, according to a new infographic by HealthX.

Read this blog post.

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14.) Healthcare Performance Benchmarks: Diabetes Management

Melanie Matthews The use of a disease-specific approach to improve health outcomes and self-management for patients with diabetes is utilized by 77 percent of organizations, according to HIN's 2011 survey on diabetes management programs. In this podcast, Melanie Matthews shares key metrics from the survey, including the role of the case manager, the use of incentives, the staff member responsible for diabetes management and the greatest challenge associated with the control of diabetes.

Also, Kathy Brieger, Hudson River HealthCare chief operating officer, describes HRHC's four-pronged approach to weight management for the 3,400 adult patients it serves.

Listen to this podcast.

>>Return to this week's industry news


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