Healthcare Business Weekly Update, May 21, 2018
May 21, 2018  Vol. X, No. 4
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Medicaid Member Engagement:
A Telephonic Care Coordination Relationship-Building Strategy

A Medicaid expansion program in Wisconsin is introducing many Medicaid beneficiaries reluctantly to managed care but with an early, effective introduction to its telephonic care coordinators, Independent Health Care Plan (iCare) is successfully engaging these new members. Over half of new iCare Medicaid members are reached within 15 days by telephonic care coordinators to begin to initiate a relationship and a majority of members have a health risk assessment (HRA) completed over the phone within the first 90 days. Through these completed HRAs and identification of high-risk members and resulting interventions, iCare has been able to reduce high emergency department (ED) use that was not appropriate.

During Medicaid Member Engagement: A Telephonic Care Coordination Relationship-Building Strategy, a 45-minute webinar on May 16th, now available for download, Lisa Holden, vice president of accountable care, iCare, shared how iCare has structured its care coordination team, including both telephonic and boots on the ground staff to find, engage and assess Medicaid members.

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  1. Maryland's All-Payer Model Saved Medicare $586 million Through 2016; CMS Approves Five-Year Extension

  2. Hospital Providers Need to Form Collaborative ACOs with More Than 100,000 Lives to Succeed

  3. Profiting from Population Health Revenue in an ACO: Framework for Medicare Shared Savings and MIPS Success

  4. CMS Unveils Enhanced "Drug Dashboards" to Increase Transparency on Drug Prices

  5. 10 Critical Care Coordination Model Elements for Medicaid Managed Care Members

  6. Case Management Reduces Psychological Distress in Frequent Users of Healthcare

  7. Case Management: Benchmarks and Metrics

  8. New Chart: Which Health Conditions Are the Most Challenging for Patient Engagement?

  9. Care Coordination in an ACO: Population Health Management from Wellness to End-of-Life

  10. Can Patients Be Taught to Avoid Unnecessary Trips to the ER?

  11. Proactive Care Management in a Top-Performing ACO: Closing Quality and Care Gaps in High-Risk, High-Utilization Populations

  12. Key Neighborhood-Level Health Data for Hundreds of U.S. Cities Available Online

  13. Motivational Interviewing Respectfully Dispels Social Determinant of Health Barriers

  14. Regence Data Measures Real-World Savings for Telehealth Users

  15. Telehealth & Remote Patient Monitoring in 2018: Virtual Visits Spike, Wearables Wane

  16. Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management

  17. Senior Health Report Shows Rural Health Disparities Persist, Suicide Rates Are Up

  18. Integrated Care Increases Primary Care Use Among Vulnerable Adults

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© 2018 Healthcare Business Weekly Update by Healthcare Intelligence Network.
Publisher: Melanie Matthews,

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