A Hybrid Embedded Case Management Model

When Sentara Medical Group determined its embedded RN care managers spent only 25 percent of their time on care management, it revamped its embedded model, explains Mary M. Morin, RN, NEA-BC, RN-BC, nurse executive with Sentara. In the new hybrid model, RN care managers support two to three practices and also visit high-cost, high-utilization patients at home, in the hospital and virtually.

At first, Sentara management balked at a perceived duplication of service between the RNs and home health nursesóuntil they saw the fruits of these patient encounters. Home visits in particular allow RN care managers to assess the patientís environment and meet the individual on their level, which lifts engagement in self-care, she notes.

Mary Morin will explain the motivation behind Sentaraís hybrid embedded case management model and the modelís impact on its highest risk population during A Hybrid Embedded Case Management Model: Sentara Medical Groupís Approach, a 45-minute program on July 31st.

Register for the webinar today or order your training DVD or CD:

A Hybrid Embedded Case Management Model: Sentara Medical Groupís Approach

You will learn:

  • How meeting patients in the community and in the hospital improved Sentara's patient engagement rates;
  • The important role of embedded case managers in care transitions within Sentara;
  • How Sentaraís embedded case managers build long-term relationships with high-risk patients;
  • Why Sentara looks at chronic conditions instead of chronic diseases for impactful results; and
  • The reduction in total cost of care that Sentara achieved with the hybrid embedded case management model it developed.

You can "attend" this program right in your office to learn about this unique embedded case management model.

Itís so convenient! Invite your staff members to participate in the conference. We will send you a login to access the webinar or a DVD or CD-ROM of the conference proceedings once it's available for shipping.

You'll also have the opportunity to have all of your questions answered by Mary Morin during the interactive question and answer session. You'll get answers to your questions and challenges on embedded case management.

To register for the conference, the on-demand re-broadcast or MP3 download file or order the training DVD or CD-ROM of A Hybrid Embedded Case Management Model: Sentara Medical Group's Approach, please visit:

I hope you find it useful.


Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network

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