This week's insight...
Debra Smyers,
Senior Director of Program Development at UPMC Health Plan

August 29, 2012
Vol. I, No. 15

Debra Smyers
Debra Smyers, Senior Director of Program Development at UPMC
Health Plan


For Further Reading:

5 Interventions to Reduce Avoidable ER Use by the Medicaid Population

Which Community Care Team Members
Conduct Home Visits and How Often?

"Most of our members have social needs, in which case we start with a social worker going into the visit first. Weve just added our Medicare members, who have more medically complex issues. In those cases, its the nurse who will start the visit. We make that determination based on their services and the types of conditions that they have.

As far as frequency, when the team goes in the first month, were usually there once a week in the home, with some telephonic follow-up with the patient and connections with community agencies, primary care physicians, etc. We then taper it off to every two weeks and then down to once a month. On average, we see our patients in their homes for about three months — there are some that go longer — but it seems that three months is a good time for us to stabilize the patient and hand them over to somebody else to continue assisting them."

Debra Smyers presented during Identifying, Engaging and Breaking Down Patient Barriers To Reduce Avoidable ED Use, a 45-minute webinar replay, during which she shared the inside details on UPMC's five-pronged approach to target avoidable ED visits.


Read related blog post: 3 Key Questions to Ask ED Patients to Reduce Utilization


Want to view past insights? View them here.


Download new market research: Third Annual Benchmarks in Reducing Readmissions.


Take this month's e-survey: Health & Wellness Incentives in 2012.


Interested in all open surveys? Review them here.


Listen to audio interviews with leading healthcare industry experts on healthcare trends, quality improvement, pay-for-performance, health coaching, disease management and wellness and health promotion on the HealthSounds Podcasts Web site.

Please pass this along to any of your colleagues, or, better yet, have them sign up to receive their own copy at http://www.hin.com/freenews2.html where you can also learn about our other complimentary news services.

Join our Community: Twitter Facebook LinkedInYouTubePinterest

© 2012 Healthcare Talking Points by the Healthcare Intelligence Network.
Editor: Jessica Papay, jpapay@hin.com;
Publisher: Melanie Matthews, mmatthews@hin.com
Editorial Offices: 800 State Highway 71, Suite 2, Sea Girt, NJ 08750, (888) 446-3530,
Fax (732) 449-4463; e-mail info@hin.com, Web site www.hin.com.