This week's insight...
Dr. Randall Krakauer,
Medical Director for Aetna Medicare

August 22, 2012
Vol. I, No. 14

Dr. Randall Krakauer
Dr. Randall Krakauer, Medical Director for
Aetna Medicare

For Further Reading:

Essentials of Embedded Case Management: Hiring, Training, Caseloads and Technology for Practice-Based Care Coordinators

How Do You Prepare a Practice for
the Embedded Case Manager?

"Some practices have nominated people for case management that we've trained, but generally that is not the case. There is no uniform model. You to need to work out an arrangement in each case that works best for this particular medical or provider group. Theyíre all going to be somewhat different and itís going to be up to your own management and your own embedded case managers to work out how best to work with this particular group, how best to support this group and how best to relate to this group. That relationship is absolutely key. The case manager and your staff must build a good supportive relationship. Your case manager has to feel to them like their case manager."

Dr. Randall Krakauer presented during Demonstrating the Value of the Embedded Case Manager for the Medicare Population, a 45-minute webinar, during which he shared the strategy supporting Aetna's embedded case management initiative, along with program results in healthcare utilization and member satisfaction.

Read related blog post: Meet Healthcare Case Manager Kerry Stutzman — Itís All About the Relationship

Want to view past insights? View them here.

Download new market research: 2012 Trends in Embedded Case Management.

Take this month's e-survey: Health & Wellness Incentives in 2012.

Interested in all open surveys? Review them here.

Listen to audio interviews with leading healthcare industry experts on healthcare trends, quality improvement, pay-for-performance, health coaching, disease management and wellness and health promotion on the HealthSounds Podcasts Web site.

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Publisher: Melanie Matthews,
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