In this week's issue, learn how organizations are reducing avoidable ER visits by discharged patients.
This week's challenge: Many avoidable ER visits are by patients recently discharged from the hospital. We wanted to see how organizations reduce unnecessary ER visits by patients recently discharged from the ED or hospital.
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What We Learned: The Healthcare Intelligence Network's July 2010 Reducing Avoidable ER Use e-survey captured the steps that 90 healthcare organizations are taking to reduce avoidable use of the hospital ER, including the most effective interventions for recently discharged patients:
- ED visit notification: 63.2 percent
PCP visit within 3-5 days: 50 percent
Phone call within 2 days of visit: 47.4 percent
Discharge planning: 44.7 percent
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Excerpted from 2010 Performance Benchmarks in Reducing Avoidable ER Visits, which addresses many concerns of avoidable ER visits by providing actionable information from 90 healthcare organizations on their efforts to reduce inappropriate use of the ED. This 50-page resource documents trends and metrics from emergency departments across the country that are successfully managing ER utilization.