Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
December 14, 2011Vol. I. No. 49

Top 5 Questions in Patient
Satisfaction Surveys

Top 5 Questions in Patient Satisfaction Surveys This Week's Challenge: Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels and patient surveys are the best way to measure satisfaction levels. We wanted to see which topics are covered in patient satisfaction surveys. Click here to view a printable version of the chart.

What We Learned: The May 2011 Benchmarks in Patient Satisfaction e-survey by the Healthcare Intelligence Network captured efforts to improve patientsí and membersí experience and satisfaction with their care.

Responses provided by 146 healthcare organizations indicate that 91 percent conduct their own satisfaction surveys. According to respondents, the top five topics covered in patient satisfaction surveys are:

  • Care quality: 95.7 percent

  • Communication: 93.5 percent

  • Staff courtesy: 84.8 percent

  • Access: 78.3 percent

  • Staff response: 73.9 percent

For additional research data and insights on this topic:

Download the executive summary of 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience.

Missed last week's chart? View Top Opportunities to Improve Medication Adherence.

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Excerpted from 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience, which presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This 60-page analysis, based on the responses of 146 organizations to the Healthcare Intelligence Network May 2011 survey on Improving Patient Satisfaction and the Patient Experience, presents the all-new data in more than 45 easy-to-follow graphs and tables.

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