Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
November 28, 2012Vol. II Issue 48

Top Measures of ACO Success

Top Measures of ACO Success This Week's Challenge: Participation in accountable care initiatives has more than doubled in the last year. Almost a third of healthcare companies — 31 percent — participate in an ACO, up from 14 percent in 2011. And healthcare companies report that patient satisfaction is the top metric being used to measure the success of their ACO. We wanted to see which other metrics besides patient satisfaction help to measure the success of an ACO.

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What We Learned: HIN's second annual Accountable Care Organization e-survey conducted in May 2012 captured the efforts and contributions of ACOs from 200 healthcare organizations, and also drilled down on specific trends in accountable care. According to survey respondents, the following metrics are evaluated to measure ACO success:

  • Patient satisfaction: 87.9 percent

  • Clinical outcomes: 84.8 percent

  • Health utilization: 63.6 percent

  • Health claims: 57.6 percent

  • Provider satisfaction: 51.5 percent

  • Pharmacy claims: 48.5 percent

  • Patient compliance : 39.4 percent

  • Engagement: 39.4 percent

  • Operational: 30.3 percent

Missed last week's chart? View What's the ROI from Population Health Management?

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Read related blog post: Healthcare Delivery Advice for 2013 — Shore Up Payment Before Shifting Model.

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2012 Healthcare Benchmarks: Accountable Care Organizations

Excerpted from 2012 Healthcare Benchmarks: Accountable Care Organizations, which documents the numerous ways in which accountable care is transforming healthcare delivery, population health management, reimbursement for care and the patient experience.

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