This Week's Challenge: According to nearly 81 percent of healthcare companies who responded to HIN's industry survey on care coordination of dual eligibles, patient education and case management are the top components of their care management program for dual eligibles. We wanted to see which other elements comprise such programs.
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What We Learned: HIN's survey on the care coordination of dual eligibles captured how 72 healthcare organizations manage the care of Medicare-Medicaid beneficiaries, including how duals are stratified into care coordination, the key characteristics of the duals population served, the greatest administrative challenge of coordinating care for duals, and much more. According to survey respondents, besides patient education and case management, the top care management needs of dual eligibles are:
- Patient education: 80.6 percent
Case management: 80.6 percent
Disease management: 77.4 percent
Medication management: 74.2 percent
Health coaching: 71 percent
Transitional care: 67.7 percent
Community-based support: 67.7 percent
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Excerpted from 2013 Healthcare Benchmarks: Dual Eligibles Care Coordination, which examines emerging trends in duals care management, from the prevalence of existing programs to gains achieved in key quality metrics like patient satisfaction.
© 2013 Healthcare Performance Benchmarks by Healthcare Intelligence Network.
Editor: Jessica Fornarotto, email@example.com;
Publisher: Melanie Matthews, firstname.lastname@example.org