This Week's Challenge: Health coaching and the tools and technologies supporting it are critical elements of a population health management approach. Telephonically, face-to-face and increasingly powered by mHealth, health coaches are instrumental in reducing health risk across the care continuum, often working within new care delivery models such as the patient-centered medical home and the accountable care organization. We wanted to see what ROI was generated by health coaching programs.
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What We Learned: HIN's fourth annual Health Coaching survey documented how more than 150 healthcare organizations use health coaching as well as the financial and clinical outcomes that result. According to the responding companies, the following ROI was generated by their programs:
- Too early to tell: 63.2 percent
- Between 2:1 and 3:1: 17.5 percent
- Less than 2:1: 8.8 percent
- Between 3:1 and 4:1: 7 percent
- Higher than 4:1: 3.5 percent
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Excerpted from 2013 Healthcare Benchmarks: Health Coaching, which is HIN's fourth annual collection of data points on health and wellness coaching, and presents actionable new data on overall health coaching activity, with the latest metrics on the prevalence of health coaching, program components, delivery methods, preferred behavior change models, coaching case loads, ROI, future programs and more
© 2013 Healthcare Performance Benchmarks by Healthcare Intelligence Network.
Editor: Jessica Fornarotto, firstname.lastname@example.org;
Publisher: Melanie Matthews, email@example.com