Face-to-face and telephonic interactions are the leading methods that case managers use to interact with patients, according to the 2017 Healthcare Benchmarks: Case Management. The survey also identified the frequency at which other methods of patient interactions are used in case management.
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2017 Healthcare Benchmarks: Case Management provides actionable information from 78 healthcare organizations on the role of case management in the healthcare continuum, from targeted populations and conditions to the advantages and challenges of embedded case management to CM hiring and evaluation standards. Assessment of case management ROI and impact on key care components are also provided.
This fifth comprehensive analysis of healthcare case management trends delivers 50 pages of newly collected metrics and measures on current and planned case management initiatives, presented in dozens of easy-to-follow graphs and tables.
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This chart is sponsored by: Social Determinants of Health: Using Empathy Interviewing To Help Care Teams Understand Factors Impacting Patient Health, a 45-minute webinar on September 14, 2017 at 1:30 p.m. Eastern
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