Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
August 15, 2012Vol. II. No. 33

Top 5 Healthcare Changes to
Improve Patient Satisfaction

Which 5 Areas are Healthcare Companies Changing to Improve Patient Satisfaction? This Week's Challenge: Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels for hospitals, physicians and other providers. We wanted to see in which areas healthcare companies made changes to improve patient or member satisfaction.

Click here to view a printable version of the chart.

What We Learned: The May 2011 Benchmarks in Patient Satisfaction e-survey by the Healthcare Intelligence Network captured efforts to improve patientsí and membersí experience and satisfaction with their care. According to 146 healthcare companies who responded to the survey, the top five changes that improve patient or member satisfaction are:

  • Call management: 36.4 percent

  • Policies: 34.5 percent

  • Hiring and training: 34.5 percent

  • Appointment scheduling: 29.1 percent

  • Staffing: 29.1 percent

Missed last week's chart? View Florida Blue's 4 Guiding Principles for Transitioning to a PCMH.

Take this month's e-survey: Health & Wellness Incentives in 2012.

Interested in all open surveys? Review them here.

Download new market research: Accountable Care Organizations in 2012.

Read related blog post: Case Managers Gratified by Daily Lessons from Care Coordination.

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2011 Benchmarks in Patient Satisfaction Strategies

Excerpted from 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This 60-page analysis, based on the responses of 146 organizations to the Healthcare Intelligence Network May 2011 survey on Improving Patient Satisfaction and the Patient Experience, presents the all-new data in more than 45 easy-to-follow graphs and tables.

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