Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
July 17, 2013Vol. III Issue 29

What's the ROI from Programs to
Reduce Avoidable ER Visits?

What's the ROI from Programs to Reduce Avoidable ER Visits? This Week's Challenge: There are many motivators to reduce avoidable ER visits: quality improvement, core measure metrics, reimbursement and incentives, cost trend, accreditation and recognition of ACOs and PCMHs, to name a few. We wanted to see what ROI was generated by programs to reduce avoidable ER visits.

Click here to view a printable version of the chart.

What We Learned: HIN's Reducing Avoidable ER Visits e-survey captured how 134 healthcare organizations are working to staunch the flow and expense of avoidable ED use and point low-acuity patients in the direction of appropriate care. According to survey respondents, the following ROI was generated by their programs:

  • Don't know: 44.4 percent

  • Too early to tell: 37.8 percent

  • Less than 2:1: 6.7 percent

  • Between 3:1 and 4:1: 4.4 percent

  • Between 2:1 and 3:1: 4.4 percent

  • Higher than 4:1: 2.2 percent

Showcase your data in Healthcare Performance Benchmarks. If you have a healthcare chart you'd like to share, contact the Healthcare Intelligence Network at or toll-free at 888-446-3530.

Missed last week's chart? View 6 Competencies of a Primary Clinical Health Coach.

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Take this month's e-survey: Care Coordination of Dual Eligibles in 2013.

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Download new market research: Reducing Readmissions in 2012.

HINfographic: Real World Strategies for Reducing Readmissions.

Read related blog post: Is Healthcare Getting the Most from Quality Improvement Organizations?

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2012 Healthcare Benchmarks: Reducing Avoidable ER Visits

Excerpted from 2012 Healthcare Benchmarks: Reducing Avoidable ER Visits, which is now in its second year, and is designed to meet business and planning needs of hospitals, health plans, physician practices and others by providing critical benchmarks that show how the industry is working to reduce avoidable hospital emergency department visits.

© 2013 Healthcare Performance Benchmarks by Healthcare Intelligence Network.
Editor: Jessica Fornarotto,;
Publisher: Melanie Matthews,

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