Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
June 13, 2012Vol. II. No. 24

Opportunities to Measure
Patient Satisfaction

Opportunities to Measure Patient Satisfaction This Week's Challenge: Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels for hospitals, physicians and other providers. We wanted to see when healthcare organizations administer their patient satisfaction surveys.

Click here to view a printable version of the chart.

What We Learned: The May 2011 Benchmarks in Patient Satisfaction e-survey by the Healthcare Intelligence Network captured efforts to improve patientsí and membersí experience and satisfaction with their care. According to 146 healthcare companies who responded to the survey, the patient satisfaction surveys are administered at the following points in care:

  • Other: 45.7 percent

  • Office visit: 34.8 percent

  • Hospital discharge: 30.4 percent

  • Inpatient stay: 17.4 percent

  • Emergency room: 8.7 percent

Missed last week's chart? View What's the ROI from Case Management Programs?

Take this month's e-survey: Patient-Centered Medical Homes in 2012.

Interested in all open surveys? Review them here.

Download new market research: 2012 Trends in Embedded Case Management.

Read related blog post: Rollout of Florida Blue Medical Home Exercise in Quality, Innovation.

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2011 Benchmarks in Patient Satisfaction Strategies

Excerpted from 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience, which presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This 60-page analysis, based on the responses of 146 organizations to the Healthcare Intelligence Network May 2011 survey on Improving Patient Satisfaction and the Patient Experience, presents the all-new data in more than 45 easy-to-follow graphs and tables

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