This Week's Challenge: Post-reform redesign of clinical care delivery and supporting reimbursement models reflects the healthcare case manager's dual roles as care coordinator and utilization manager. Case manager work locations, job focus and caseloads are evolving in response to these shifts in the healthcare landscape. We wanted to see by which methods case managers interact with patients and members.
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What We Learned: HIN's Healthcare Case Management e-survey conducted in January 2012 captured the efforts and contributions of case management from 153 healthcare organizations, with a concentration on three new areas: trends in embedded case management, clinical conditions targeted by case managers and preferred case management certifications. Survey respondents identified the top five methods by which case managers interact with patients and members:
Telephone: 86.8 percent
Face to face: 67 percent
E-mail: 41.8 percent
U.S. mail: 34.1 percent
Home visits: 31.9 percent
Missed last week's chart? View Ways to Curb Avoidable ER Visits by Recently Discharged Patients.
Take this month's e-survey: Accountable Care Organizations in 2012
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Download new market research: Healthcare Trends for 2012.
Read related blog post: Meet Healthcare Case Management Manager Barbara King.
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Excerpted from 2012 Healthcare Benchmarks: Healthcare Case Management, which provides actionable information from 153 healthcare organizations on the prominence, placement and responsibilities of case managers as well as case management-driven results in healthcare utilization, cost and compliance.