This Week's Challenge: Programs to help reduce avoidable ER visits are up 3 percent over 2010, according to a recent Healthcare Intelligence Network survey on this topic. We wanted to see which strategies organizations are using to curb avoidable ER visits by recently discharged patients.
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What We Learned: HIN's Reducing Avoidable ER Visits e-survey conducted in October 2011 captured how 134 healthcare organizations are working to staunch the flow and expense of avoidable emergency department use and point low-acuity patients in the direction of appropriate care. According to survey respondents, the top five most effective strategies to curb avoidable ER visits by the recently discharged are:
Provider appointment at discharge: 22.4 percent
Phone follow-up within 2 days: 18.4 percent
Home visit: 18.4 percent
Discharge planning: 12.2 percent
- Other: 12.2 percent
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Take this month's e-survey: Accountable Care Organizations in 2012
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Download new market research: 2011 Benchmarks in the Patient-Centered Medical Home.
Read related blog post: The Nurse’s Contribution to Discharge Planning.
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Excerpted from 2012 Benchmarks in Reducing Avoidable ER Visits, now in its second year, is designed to meet business and planning needs of hospitals, health plans, physician practices and others by providing critical benchmarks that show how the industry is working to reduce avoidable hospital emergency department visits.