Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
March 21, 2012Vol. II. No. 12

Top 5 Uses of Patient
Satisfaction Survey Results

Top 5 Uses of Patient Satisfaction Survey Results This Week's Challenge: Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels for hospitals, physicians and other providers. We wanted to see how healthcare providers use the results from patient satisfaction surveys.

Click here to view a printable version of the chart.

What We Learned: The May 2011 Benchmarks in Patient Satisfaction e-survey by the Healthcare Intelligence Network captured efforts to improve patientsí and membersí experience and satisfaction with their care. According to 146 healthcare companies who responded to the survey, the top 5 uses of patient satisfaction survey results are:

  • Suggest improvements: 80.4 percent

  • Share with staff: 73.9 percent

  • Compare to national benchmarks: 52.2 percent

  • Share at contract negotiation: 17.4 percent

  • Post results in office: 17.4 percent

Missed last week's chart? View Who's Responsible for Improving Diabetes Management?

Take this month's e-survey: 10 Questions on Physician Reimbursement Models

Interested in all open surveys? Review them here.

Download new market research: Healthcare Trends for 2012

Read related blog post: Hospitals Will Spend More on IT, Move Toward ACOs in Near Future

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2011 Benchmarks in Patient Satisfaction Strategies

Excerpted from 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience, which presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This 60-page analysis, based on the responses of 146 organizations to the Healthcare Intelligence Network May 2011 survey on Improving Patient Satisfaction and the Patient Experience, presents the all-new data in more than 45 easy-to-follow graphs and tables.

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