This Week's Challenge: Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels for hospitals, physicians and other providers. We wanted to see how healthcare providers use the results from patient satisfaction surveys.
Click here to view a printable version of the chart.
What We Learned: The May 2011 Benchmarks in Patient Satisfaction e-survey by the Healthcare Intelligence Network captured efforts to improve patientsí and membersí experience and satisfaction with their care. According to 146 healthcare companies who responded to the survey, the top 5 uses of patient satisfaction survey results are:
- Suggest improvements: 80.4 percent
Share with staff: 73.9 percent
Compare to national benchmarks: 52.2 percent
Share at contract negotiation: 17.4 percent
Post results in office: 17.4 percent
Missed last week's chart? View Who's Responsible for Improving
Take this month's e-survey: 10 Questions on Physician Reimbursement Models
Interested in all open surveys? Review them here.
Download new market research: Healthcare Trends for 2012
Read related blog post: Hospitals Will Spend More on IT, Move Toward ACOs in Near Future
Share this data with colleagues on:
Excerpted from 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience, which presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This 60-page analysis, based on the responses of 146 organizations to the Healthcare Intelligence Network May 2011 survey on Improving Patient Satisfaction and the Patient Experience, presents the all-new data in more than 45 easy-to-follow graphs and tables.