Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
March 7, 2012Vol. II. No. 10

What's the Biggest Challenge in
Reducing Avoidable ER Visits?

What's the Biggest Challenge in Reducing Avoidable ER Visits? This Week's Challenge: Programs to help reduce avoidable ER visits are up 3 percent over 2010, according to a recent Healthcare Intelligence Network survey on this topic. We wanted to see the biggest challenge for healthcare organizations in reducing avoidable ER visits.

Click here to view a printable version of the chart.

What We Learned: HIN's Reducing Avoidable ER Visits e-survey conducted in September 2011 captured how 134 healthcare organizations are working to staunch the flow and expense of avoidable emergency department use and point low-acuity patients in the direction of appropriate care. According to survey respondents, the top 5 challenges faced in reducing avoidable ER visits were:

  • Redirecting non-emergent patients: 28.9 percent

  • PCP collaboration: 24.4 percent

  • Care access: 15.6 percent

  • Hospital-provider collaboration: 15.6 percent

  • Funding case manager/social worker: 6.7 percent

Missed last week's chart? View Top 5 Tools in Tobacco Cessation Programs

Take this month's e-survey: 10 Questions on Physician Reimbursement Models

Interested in all open surveys? Review them here.

Download new market research: Embedded Case Managers in 2011

Read related blog post: Q&A — With Hospital Core Measures, 90% Doesn’t Cut It

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2012 Benchmarks in Reducing Avoidable ER Visits

Excerpted from 2012 Benchmarks in Reducing Avoidable ER Visits, which is now in its second year, and is designed to meet business and planning needs of hospitals, health plans, physician practices and others by providing critical benchmarks that show how the industry is working to reduce avoidable hospital emergency department visits.

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