Healthcare Performance Benchmarks
Healthcare Performance Benchmarks
February 13, 2013Vol. III Issue 7

Top 5 Embedded Case Manager-
Patient Interactions

Top 5 Embedded Case Manager-Patient Interactions This Week's Challenge: Despite challenges ranging from physician and practice buy-in to recruitment and retention, the number of healthcare companies embedding or co-locating case managers in care sites continues to rise. We wanted to see how embedded case managers interact with their patients and members.

Click here to view a printable version of the chart.

What We Learned: HIN's Healthcare Case Management e-survey conducted in January 2012 captured the efforts and contributions of case management from 153 healthcare organizations, and also drilled down to trends in embedded case management. According to survey respondents, the top five ways embedded case managers interact with patients and members are:

  • Face to face in care setting: 90.9 percent

  • Telephone: 79.5 percent

  • Home visits: 40.9 percent

  • Provider visits: 40.9 percent

  • E-mail: 38.6 percent

Showcase your data in Healthcare Performance Benchmarks. If you have a healthcare chart you'd like to share, contact the Healthcare Intelligence Network at or toll-free at 888-446-3530.

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Read related blog post: Infographic — Spotlight on Embedded Case Management.

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2012 Healthcare Benchmarks: Embedded Case Management

Excerpted from 2012 Healthcare Benchmarks: Embedded Case Management, which provides actionable information from a cross-section of healthcare organizations whose case managers work within a primary care practice, nursing home or other point of care.

© 2013 Healthcare Performance Benchmarks by Healthcare Intelligence Network.
Editor: Jessica Fornarotto,;
Publisher: Melanie Matthews,

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