Top 5 Case Management-Patient Interactions
Healthcare Performance Benchmarks
February 12, 2014Vol. IV Issue 6

Top 5 Case Management-
Patient Interactions

Top 5 Case Management-Patient Interactions This Week's Challenge: The telephone is the top method by which case managers interact with patients and members, say about 83 percent of healthcare companies who responded to HIN's fourth annual industry survey on case management. We wanted to see which other ways case managers interact with patients and members.

Click here to view a printable version of the chart.

What We Learned: HIN's healthcare case management survey captured data on case management responsibilities, diagnosis most responsive to case management, how individuals are identified for case management, and much more. According to the 118 healthcare companies who responded, the top five ways case managers interact with patients and members are:

  • Telephone: 83.1 percent

  • Face to face in care setting: 61 percent

  • E-mail: 32.5 percent

  • Home visits: 29.9 percent

  • U.S. mail: 27.3 percent

Showcase your data in Healthcare Performance Benchmarks. If you have a healthcare chart you'd like to share, contact the Healthcare Intelligence Network at or toll-free at 888-446-3530.

Missed last week's chart? View 6 Key Characteristics of Dual Eligibles.

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HINfographic: Healthcare Case Management Across the Care Continuum.

Read related blog post: Meet Case Manager Patty Hedrick — Helping Clients Achieve Their Highest Level of Independence.

2013 Healthcare Benchmarks: Case Management

Excerpted from 2013 Healthcare Benchmarks: Case Management, which is now in its fourth year, and provides actionable information from 118 healthcare organizations on the prominence, placement and responsibilities of case managers as well as case management-driven outcomes in healthcare utilization, cost and compliance.

© 2014 Healthcare Performance Benchmarks by Healthcare Intelligence Network.
Editor: Jessica Fornarotto,;
Publisher: Melanie Matthews,

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