This Week's Challenge: The patient-centered medical home (PCMH) model has been called a stepping stone to accountable care. The most recent market data from the Healthcare Intelligence Network found that one of the top ways to educate and engage patients in PCMHs is by training physicians to do so. We wanted to see which other strategies are being used to educate and engage patients in the medical home.
Click here to view a printable version of the chart.
What We Learned: HIN's sixth annual industry survey on the PCMH, administered in May 2012, linked the rise in medical home starts over the last six years to a steady climb in patient satisfaction. The survey captured data on medical home adoption, staffing, technologies, and other key medical home metrics. According to 95 healthcare companies who responded to the survey, the top five strategies used to educate and engage patients in PCMHs are:
Physician training: 79.3 percent
Health coaching: 75.9 percent
Patient outreach: 65.5 percent
Online tools: 44.8 percent
Shared decision-making: 44.8 percent
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Excerpted from 2012 Healthcare Benchmarks: The Patient-Centered Medical Home, which is designed to meet business and planning needs of physician practices, clinics, health plans, managed care organizations, hospitals and others by providing critical benchmarks in medical home implementation and results.