Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System

A Strategic Six-Point Patient Engagement Framework

Intermountain Healthcare's strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health SystemFramework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain's multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

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The accountability is shared by patients, payors, providers, and even the community, as Tammy Richards, corporate director of patient and clinical engagement at Intermountain Healthcare, explains in this 25-page resource. Ms. Richards describes the events that ignited Intermountain's commitment to narrow the patient disengagement divide and engage and re-engage consumers in self-care.

One in three healthcare consumers are disengaged, reporting diminished desire for care, less commitment to prevention, a lack of interest in technology and a lack of financial preparation, according to the Deloitte Center for Health Solutions.

Ms. Richards covers the following aspects of Intermountain's patient engagement approach in this report:

  • Factors behind the creation of Intermountain's patient engagement steering committee, work groups and work streams that resulted, and the value of senior leadership commitment to this committee;
  • The three key concepts forming the foundation of Intermountain's strategy;
  • Intermountain's definition of 'patient engagement;'
  • The realities that risk assumption, quality metrics and value-based payment models impose on the healthcare system;
  • The six stages of Intermountain's dynamic patient engagement framework, from patient experience to shared accountability, with elements from each;
  • Meaningful integration of technology across the engagement framework;
  • Highlights from its ongoing health literacy initiative;
  • Intermountain's efforts to date to identify metrics for measuring patient engagement progress and performance;
and much more.

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Available in Single or Multi-User Licenses

A multi-user license will provide you with the right to install and use this information on your company's computer network for an unlimited number of additional workstations within your organization for a one-time fee. To have this valuable resource on your network, or to inquire about ordering bulk copies in print or Adobe PDF, please e-mail or call 888-446-3530.

P.S. -- You may also be interested in these patient engagement resources: