Intermountain Healthcare's strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.
Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain's multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.
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The accountability is shared by patients, payors, providers, and even the community, as Tammy Richards, corporate director of patient and clinical engagement at Intermountain Healthcare, explains in this 25-page resource. Ms. Richards describes the events that ignited Intermountain's commitment to narrow the patient disengagement divide and engage and re-engage consumers in self-care.
One in three healthcare consumers are disengaged, reporting diminished desire for care, less commitment to prevention, a lack of interest in technology and a lack of financial preparation, according to the Deloitte Center for Health Solutions.
Ms. Richards covers the following aspects of Intermountain's patient engagement approach in this report:
and much more.
Factors behind the creation of Intermountain's patient engagement steering committee, work groups and work streams that resulted, and the value of senior leadership commitment to this committee;
- The three key concepts forming the foundation of Intermountain's strategy;
- Intermountain's definition of 'patient engagement;'
- The realities that risk assumption, quality metrics and value-based payment models impose on the healthcare system;
- The six stages of Intermountain's dynamic patient engagement framework, from patient experience to shared accountability, with elements from each;
Meaningful integration of technology across the engagement framework;
- Highlights from its ongoing health literacy initiative;
Intermountain's efforts to date to identify metrics for measuring patient engagement progress and performance;
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