Last week the Healthcare Intelligence Network invited you to join us at our industry leading healthcare webinar. With the current economic climate, leading healthcare organizations need actionable information to increase emergency room efficiency, reduce costs and improve patient outcomes and satisfaction.

I am now pleased to send for your review the Conference Agenda, which profiles this comprehensive program: Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time

Wednesday, January 14, 2009, 1:30-3:00 p.m. ET
Also available in Training DVD, On-Demand and CD-ROM formats.


http://store.hin.com/product.asp?itemid=3872

To register or for more information, contact us at 888-446-3530.
Be sure to mention the following customer code when registering: ERU0112H

Agenda

Cindy Rentsch, clinical director of emergency services at Edward Hospital, will describe how Edward, by focusing on the bottleneck causes in the emergency department, reduced its rapid test turnaround time, improved bed turnaround time and reduced length of stay for complex discharges. Rentsch will also describe its Emergency Department Dashboard -- a series of metrics that have resulted in improved outcomes.

Joan Heater, director of nursing emergency services, Banner Gateway Medical Center and Kevin Roche, director of the management engineering program at Banner Health Corporation, will illustrate how its Split Patient Flow Door to Doc model has resulted in an improved bottom line, increased revenue and net income as well as improved patient and employee satisfaction. These industry experts will also describe:

About Our Panelists

Cindy Rentsch, RN, MSN, CCRN, CEN, is currently the clinical director of emergency services, EMS and Trauma at Edward Hospital. As the clinical director, she supervises clinical leaders, nurse managers and emergency department staff members. Rentsch has 25 years of management and education experience related to healthcare.

Kevin T. Roche is currently a management engineering program director with Banner Health Corporation. His research has focused on capacity modeling and control in hospitals. He utilizes his research experience in the semiconductor manufacturing industry and applies it to operational-improvement principles in the healthcare industry.

Joan Heater is the director of nursing for emergency services at Banner Gateway Medical Center in Gilbert, Ariz. Heater has been an emergency department director since 2000 and continuously challenges her staff to be creative in improving the emergency department patient experience. She has led her emergency department to a greater than 90th percentile in patient satisfaction and world class level for staff satisfaction as measured by Gallup.

Hosted by the Healthcare Intelligence Network, a leader in fast-read actionable advice on the business of healthcare, this webinar gives you the opportunity to add immediate impact to your organization's programs aimed at increasing emergency room efficiency in a manner that is:

Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time
** Live, 90-Minute Webinar**
** Wednesday, January 14, 2009 - 1:30-3:00 PM ET **
** Also available in Training DVD, On-Demand and CD-ROM Format **

Register now for this event by clicking the following link:
http://store.hin.com/product.asp?itemid=3872 or contact the Healthcare Intelligence Network at 888-446-3530.

Please reference the following customer code when registering: ERU0112H

We hope you'll join us.

Sincerely,

Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network

IMPORTANT: Please reference the following customer code when registering: ERU0112H