Emergency Room Utilization: Developing a Team Approach to Address Overcrowding
Press Release:
Emergency Room Utilization: Developing a Team Approach
to Address Overcrowding Factors That Increase Wait Time


Wednesday, January 14, 2009
1:30-3:00 p.m. (Eastern)
http://store.hin.com/product.asp?itemid=3872
Press Release
Contact: Melanie Matthews
888-446-3530 phone
mmatthews@hin.com

Manasquan NJ USA -- January 5, 2009: A number of factors contribute to the overcrowding of emergency rooms, according to a new study by University of Michigan researchers that was funded by the Robert Wood Johnson Foundation. Beyond emergency room use for non-emergent cases, other factors that are contributing to a rise in ER use and a decline in patient satisfaction include understaffed inpatient hospital wards, ER closures, a shortage of inpatient beds, a growing elderly population with chronic illnesses and population growth in general.

The current economic conditions will force increasing numbers of individuals to rely on emergency care, according to a new Report Card on the State of Emergency Medicine by the American College of Emergency Physicians.

During Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time, a 90-minute webinar on January 14, 2009, three industry insiders will describe the strategies that their organizations have implemented to improve throughput in the ER to increase efficiencies, reduce costs and improve patient outcomes and satisfaction.

For more information or to register, please visit,
http://store.hin.com/product.asp?itemid=3872

Please reference this customer code when registering: ERU0105H

Cindy Rentsch, clinical director of emergency services at Edward Hospital, along with Joan Heater, director, Banner Gateway Medical Center and Kevin Roche, director of the management engineering program at Banner Gateway Medical Center, will describe:

  • Building a culture of customer service and patient satisfaction in the emergency room;
  • Creating effective communication strategies among the ER staff and between the staff and patients that yield results;
  • Serving the needs of the urgent and the non-urgent patients satisfactorily in the ER;
  • Implementing strategies and tools that measure and audit performance in the ER; and
  • Analyzing the bottom line impact on improved performance.

The webinar will be held on January 14, 2009 at 1:30 pm Eastern time.

Who Will Benefit?

CEOs, medical directors, health plan executives, care management nurses, physician executives and business development and strategic planning directors.

Submit Your Questions:

You are invited to submit your questions in advance of the program to ensure that your questions are answered. Please e-mail your questions to mmatthews@hin.com no later than noon on January 9, 2009. We will attempt to answer your questions during the conference. However, time constraints limit the number of questions that can be answered during the live Q&A so be sure to get your questions in early.

Team-Wide Training at Its Best (and most cost- and time-efficient).

Gather your team around the table on January 14, 2009 for one low single-participant price.

Note:

There is no limit on the number of participants from your office; the registration fee covers one dial-in for the audio and one computer connection for the webinar. For discount pricing on additional phone lines and webinar connections, contact our customer service line at 888-446-3530.

Program Materials:

Program materials, the call access number and links for the presentation files will be provided approximately one week before the program date via e-mail.

Can't make it on January 14, 2009?

Order the audio CD and written materials, Training DVD or choose the
On-Demand Option!
http://store.hin.com/product.asp?itemid=3872


Emergency Room Utilization: Developing a Team Approach
to Address Overcrowding Factors That Increase Wait Time

  1. Register at: http://store.hin.com/product.asp?itemid=3872
  2. Fill out the registration form below and e-mail to: mmatthews@hin.com
  3. Contact the Healthcare Intelligence Network at: (888) 446-3530
  4. Fax registration form to: (732) 292-3073
  5. Mail registration to: Healthcare Intelligence Network, PO Box 1442,
    Wall, NJ 07719-1442

Please reference this customer code when registering: ERU0105H



Registration Form
Emergency Room Utilization: Developing a Team Approach
to Address Overcrowding Factors That Increase Wait Time


Name:
Title:
Company:
Type of Organization:
Address:
City:
State:
Zip Code:
Telephone:
Fax:
E-mail:

[ ] Yes! Our organization needs to learn about successful strategies to combat ER overcrowding and increase efficiency, reduce costs and improve patient outcomes and satisfaction. Register our site for Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time, today for $267.

Please reference this customer code when registering: ERU0105H

PRICING: Register Today and Receive the Early Bird Discount

5 cost-effective registration options:

  1. [ ] $317 for the webinar, conference on CD-ROM, PLUS a printed transcript of the conference proceedings (CD-ROM and transcript is shipped approximately three weeks after the program.) ($367 after 1/9/09)

  2. [ ] $297 for the Training DVD and a transcript of the conference proceedings (shipped approximately three weeks after the program.)

  3. [ ] $277 for the recorded conference and presentation materials on CD-ROM, which includes printed transcript, if you cannot participate in the live program. (Shipped approximately three weeks after the program.)

  4. [ ] $267 for the On-Demand service, which provides you the opportunity to listen in at your leisure via your computer and a Web browser (includes the agenda and presentation materials — available 1/16/09.)

  5. [ ] $267 per dial-in telephone line per site to participate in the live program and receive the presentation materials. No limit to the number of participants per site. ($317 after 1/9/09)

[ ] Other non-US countries based on phone charges.

[ ] Check Enclosed

Charge my credit card.

[ ] AMEX
[ ] MasterCard
[ ] VISA

Card Number:
Expiration Date:
Name on Card:

AMEX: Four-digit security code on front of card:
Visa/MC: Three-digit security code on the signature panel:

Please reference the following customer code when registering: ERU0105H

[ ] Please sign me up for the Healthcare Business Weekly Update, a complimentary newsletter covering the top healthcare business news and issues. Please provide your business email address:________________________________ or sign up online at: http://www.hin.com/freenews2.html

View this week's edition at: http://www.hin.com/lp/hinwkly.html


P.S. Please forward this news announcement to your colleagues who might find it useful.
Cancellation Policy: To receive a refund, notice is required at least seven business days prior to the audio conference. With proper notice, fees are refunded minus a $40 service fee. No refunds are given for cancellations received with less than seven days notice. The Healthcare Intelligence Network reserves the right to cancel or reschedule an audio conference due to unforeseen circumstances.